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Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. It was pretty easy to do and I was impressed in the modular nature of the system. When the battery is fully charged it will change from red to green. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. . . Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Hold down the power button for 10 seconds. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. When you plug your charger into the wall, the indicator light will turn green. Troubleshoot common issues with your gotrax hoverboard with our handy guide. bay_blade2000 3 yr. ago That's not what I am saying at all. For further repair and troubleshooting help please visit our repair help area. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. GOTRAX. Please Note, some electric scooters share error codes. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Contact: [email protected] or text: 714-420-1311. This is a few specific actions that act as a reset for your board and can fix many common issues. Pressing on button does not illuminate the display nor does the throttle have power. When the battery is fully charged it will change from red to green. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). To power the scooter off, press and hold the red button for 5 seconds. Watch out world! Its possible the quality slipped with the V2, but they are basically the same scooter. The key is to build your own vehicle with its own motor coil wire. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Next, check to see if there is any damage to either end of your scooters charging cable. But when I press the throttle, nothing happens. This is an internal issue and the bike should be sent back for repair. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Here is a link to find the manual for your Gotrax hoverboard. I kicked off the odometer began registering speed. 0000009925 00000 n Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. It is not managed by iFixit staff. Once you ensure the position is correct, gently slide the pack into the tiller. Tighten the screws firmly. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Of course, with any new or growing technology there are often hiccups along the way. I cant find anyone who sells them including the gotrax website, acisneros0873 - To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. In this video we take a look inside a GoTrax G2 Scooter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. 0000002987 00000 n We check over 250 million products every day for the best prices. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Only tools required are the 4mm Allen wrench and a set of pliers. The odometer illumination was bright. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Kid really loved the speedometer and the cruise control feature! If you have done these things, but are still having trouble, please contact customer service. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Looking For The Best Lock For An Electric Scooter? hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK GoTrax GKS: Specs. This scooter is giving a E3 Error code and the manual simply states to replace the console. Gotrax is known for adapting its electric vehicles to the needs of consumers. Test The Battery Pack On A Scooter That Runs. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. It goes fast and I can go up big hills . Back wheel brake mis-aligned. Cruise control automatically goes on every time when riding. New Safe Step Technology - Both feet must be placed on the . Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. 0000006755 00000 n - Very dangerous as you can be cruising along and the motor completely shuts off. Resolved through warranty, in the mail. I didn't realize my tires were about half the recommended psi. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. . We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Has expected us to be scooter technicians to diagnose the problems. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Odometer not working. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. This issue is new and is being looked at now.. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Listen or look back to see if the rear wheel is slowly spinning. Turns on but shows zeros no matter what. Free standard shipping with $35 orders. Choose from Same Day Delivery, Drive Up or Order Pickup. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. In the next video we will show the complete repair, reassembly and testing. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. %PDF-1.4 % Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Hold down the power button for 10 seconds. 0000256654 00000 n As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Missing tire extension - poor quality control. Please Note, some electric scooters share error codes. 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Always be sure to consult the . You can recalibrate your Gotrax hoverboard by following the instructions above. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. I also have a V1 and no issues. I requested a refund. $799.00. If your Gotrax hoverboard will not turn back on you are experiencing an issue. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. You may need a replacement battery if your current one is faulty or has sustained physical damage. Step 6 Install the battery pack. Also if there is a critical mass here, we may be able to have the company fix their problems. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Find your product below and click the link to be directed to the specific information for troubleshooting. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Mine out of the box has this metal grinding sound coming from the back. Include an image for extra impact. Bolts provided are rusted - poor quality control. No. Has been extremely slow to respond with replacement parts. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Include an image for extra impact. This is one of the most common problems we hear about, so it's always worth checking first. You will see the LED lights start to flash. Scooter is in the dumpster. Even if just pressing for a second - Kind of scary actually. GOTRAX - F5 Electric Bike. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . But some parents may balk at spending more than $100 on an electric scooter. k 3TXK c"b0] 3:P $% Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . E07 - Replace Motor or Motor Wheel Assembly. I absolutely love this scooter. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. 110 0 obj <> endobj xref Of course, with any new or growing technology there are often hiccups along the way. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. When you plug your charger into the wall, the indicator light will turn green. It was the front wheel so more difficult, cost 40 for replacement. 20 MPH Max speed and durable 10 . Fix stuck GOTRAX GXL V2. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. I had my second issue within 17 business days of receiving the scooter. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 0000002170 00000 n Listen or look back to see if the rear wheel is slowly spinning. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Range: 4 miles (est) Max. 0000002509 00000 n If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. What did the brake pad rubbing sound like? Beeping can also indicate uneven pressure on the hoverboard sensors. So far I've got about 60 miles on it. Apr 15, 2021 While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Turn the key or power switch on and engage the throttle all of the way. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Its possible that you got a defective battery. Disconnect the brake lever switch connector from the speed controller. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If you find any damage, replace it immediately. I finally received the replacement parts. For example, only standing with one foot on your hoverboard can cause some models to beep. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. E5 - Replace controller / replace entire product. E10, E11, E12 - Contact GOTRAX Customer Support. 0000001330 00000 n I tried these fixes and the problem got solved. There are many possible reasons why your Gotrax hoverboard is not balancing. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! 21E, 22E, 25E, and 30E - Replace console to fix error code. I have had it for over a month now and have had zero problems with it. When GOTRAX GXL V2 display is blacked out you can release Power Key. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Fix Water Leaking From Air Conditioner. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. This is the best method to factory reset GOTRAX GXL V2. You can get it started again if you press the button so it's probably not a power issue. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Max speed: 7.5 MPH. Electric Scooters Make sure the petals are level with each other and on a flat surface. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Gotrax recommends 3-4 hours for charging time. Since battery indicator has 4 bars, easy to do the math. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. This is telling you the charger is working. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. The speed of the GKS kids scooter is locked at a safe but fun 10mph. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Will this problem come back? Using caution, grab the top of the battery and begin to lift it out of the tiller. Press J to jump to the feed. If you experience problems with any of these models of e-bike file a claim below. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Visit our Battery Pack Load Testing Guide. 0000001444 00000 n I'll monitor the post to see if these are isolated or widespread. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Press Power Button once again to power on . Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Has refused refunds. It will display all specifications more visibly. Install the locking hook and the two screws into the head unit. For example, only standing with one foot on your hoverboard can cause some models to beep. Check Out Our Guide! Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. *You may need to perform a recalibration up to three times to fix your issue. These codes will pop up over your console's display when there are issues within your electric scooter. Turn the key or power switch on and engage the throttle all of the way. Beeping can also indicate uneven pressure on the hoverboard sensors. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Include an image for extra impact. Problem not solved. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If damaged do not proceed. Weight: 17 pounds. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Set the battery to the side for disposal. Press question mark to learn the rest of the keyboard shortcuts. Do you think most of the lower-priced scooters are having these problems? (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Front tire making a very loud noise. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. GoTrax - GMAX Electric Scooter. Create an account to follow your favorite communities and start taking part in conversations. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS The problem with your Gotrax scooter may be a loose connection or a dirty charging port. In addition, I now have the old lithium ion battery I need to figure out how to dispose. It is possible to check the voltage of your battery using a voltmeter. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Try recharging the battery pack for 8 hours. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Use caution as extreme force may damage your scooter console or battery connections. Now i have error code 30! I've had it for a full month now but never knew how to. When it comes to hoverboards, the magic fix-all is called recalibration. I continue to struggle with GOTRAX's customer support team. (If you see an issue, please stop and consult a technician before proceeding.). I err on the conservative side, and would rather "under charge". The motor would sometimes "sputter" (not engage) when you push down the throttle. Power on your scooter and take it for a test drive. Jan 7, 2020 Roller Blades/Bikes. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Related: Mobility Scooter Battery Losing Power Uphill Fixed. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. 0000008779 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Find your product below and click the link to be directed to the specific information for troubleshooting. Thus can not charge scooter. :~f 12`L,@" Store the screws and hook in a safe location for later use. All rights reserved. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Here is a link to find the manual for your Gotrax hoverboard. Yes We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. I've had mine for almost two weeks now, and have not experienced these issues. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Contact an authorized service center for more information about replacements. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time.