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All Rights Reserved. How do I contact customer service? You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. The only fee you will pay BancPass is when you choose to reload your account. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. How do I contact METRO about their HOT lanes? RT @HCTRA: Today's the day! } established on your HCTRA.org log in. The cashier should scan your reload card (not swipe) and you can reload your account with cash or go online to https://www.bancpass.com/reload/ to use a credit or debit card. queue.script("/js/bootstrap.min.js").wait() x We use cookies to ensure that we give you the best experience on our website. Business operations will resume Monday, January 3, 2022. How can I contact Harris County Toll Road Authority about my bill? https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! equipment. This is not an error with the BancPass system. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Your Contact Information. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . . Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. Customer Service Hours Mon - Friday 7:30 AM - 5:30 PM. .hmg-jb .apply-progress-bar li.active > a, .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { If you used a toll road after closing or deactivating your account, the toll agency that manages the road you drove will send you a violation or pay-by-mail notice if you do not have a funded account. Replenish your account using cash or debit at a participating retailer. Pay your Harris County Toll Road Authority bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. 281-875-3279. In addition to this page, follow us on Twitter to get the latest news and updates! doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. I have been with RS for years & have great clients. The latest review Lien release was posted on Sep 19, 2022. } Meeting daily, weekly, and monthly production objectives. 281-875-3279. Provide payment plans and resolutions on past-due accounts, Enter data efficiently/Communicate via email with little to no errors, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, and Chinese speakers, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, and Chinese speakers, Computer proficiency and strong typing skills 40 WPM, Must be detail-oriented and have superior communication skills, Must pass a drug screen and criminal background check, Must have collection and banking experience, Satisfaction assisting Harris County toll road customers. Would you like to stay logged on? Toll amount owed is typically available within 7-10 business days of your trip. Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. With the BancPass Toll Sticker you pay the lowest toll fee on the road. Answering inbound calls and assisting callers with EZ Tag questions. For roadside . Prevent apps from taking your money without permission. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. TX or by texting the word BALANCE to 866.978.5061. Sign in to save Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) at Harris County. Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it. If you have received an invoice and you feel it is in error, take a picture of the invoice or scan it and send to [email protected]. Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. .hmg-jb-panel-body { doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. If you are a EZ TAG customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EZ TAG. For quicker assistance, please have one of the available items below ready when contacting HCTRA. For example, if a User wants to reload $20, the User will be charged $22. 1 follower 1 connection. #jb-user-account-nav>li.active>a { TxTag has launched a new website to make it even easier for you to manage your account. Check your account activity. Occasional ability to work extended hours to accommodate case load demands. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . I have worked here for over 3 years and I have the utmost love and appreciation for this company. Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. Please contact customer support if you require additional assistance. border-color: #376d7d; Customer Service. We have over 1,000,000 users and companies will listen to us. color: #376d7d; HCTRA is the largest Tenants and Residents association in East Lothian and is a member of ELTRP and the Tenants Information Service. Does doxo process payments for all Harris County Toll Road Authority services? doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. } Saturday 8:00 AM to 4:30 PM. No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice [email protected]. HCTRA cares about your comments & concerns. Developer: Harris County Toll Road Authority . HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. } Proficiency with technology and tools such as Windows 10, Microsoft Word, Excel, Outlook, Adobe Acrobat Software, PowerPoint. Prior experience in a customer service-related role. Notify BancPass immediately by texting the word STOLEN to 866-978-5061. } For security reasons, we do not allow the name, driver's license number, tax ID, and/or company name on the account to be changed online. You Have To Click On The Link And Login Into The Account Using The Correct Login Details. Reveal contacts of top Harris County Toll Road Authority managers and employees. Research owner contact information as needed. Listed below are our top recommendations on how to get in contact with EZ TAG. Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. TheHCTRA.orgwebsite has been translated for your convenience using translation software powered by Google Translate. Monthly statements allow you to view your account activity. For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Log in to manage your EZ TAG account . What do I do if my vehicle or Tag is lost or stolen? Sign up First time to login? color: #203f48; You may visit their website or send an email request by clicking HCTRA Email Support. The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. Logos and other trademarks within this site are the property of their respective owners. I received a letter from the Harris County Toll Road Authority that I owed a toll for blowing through their toll station in Houston. Users can also reload online via the BancPass website: https://www.bancpass.com/reload/. .script("/js/multiple-select.js").wait() If you believe you are exempt from tolls, you should call the Toll Operator to determine the proper method for receiving free tolls. Unfortunately, you can only buy them at state stores or order them online. Discover which options are the fastest to get your customer service issues resolved.. You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. Pay and Career. I ve recommended Resource Staffing to others numerous times, and they were hired and remain working to this day. Other payments may have a fee, which will be clearly displayed before checkout. 281-875-EASY (3279) Roadside Assistance. The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. Phone Number. I missed two days of work, but she was so nice to call me and check up on me. Job Description & How to Apply Below. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. . background-color: #376d7d; Users can even use credit cards to replenish their account. Business operations will resume Tuesday, January 19. Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. Simply call the customer service department at 866-978-5061. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. These simple steps can help customers avoid the hassle and surprise of receiving a bill for unpaid tolls in the mail! It is now July 21, and still no transponders. You can pay for a Toll Violation Invoice you received in the mail online. Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldnt afford the risk of a citation being sent to my rental car company. Login to save this search and get notified of similar positions. Get email updates for new Customer Service Representative jobs in Houston, TX. Copyright 2023 College Recruiter, Inc. | Privacy Policy | Terms of Use, This is an invitation from Resource Staffing to take the HCTRA E-Skills Assessments by clicking on the following link: https://es.eskill.com/es/quiz?testId=fa6db38336b6cb07, The assessment will begin only after you've logged in and read the instructions, Before you begin the assessment, please verify your settings by clicking on the "Check Your System Settings" button on the assessment Login page. Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. .hmg-jb-bg-primary { Ripoff Report on: Hctra - Harris county toll road authority abusive charges uethical business tactics poor customer service unfairness bully houston texas. Overview of CSC complaint handling. to start. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. BancPass does not require a minimum balance be maintained. . Located in downtown Houston, the Harris County Attorney's Office represents Harris County government, the Harris County Flood Control District, the Harris County Toll Road Authority, and the . Why isnt my app updating my tolls? Where We Are a Service Provider. Please check with other tolling agencies directly for questions about their policies and programs. HCTRA - Violation Collections Department/Collections. background-color: #203f48; Each tolling entity may choose if and how they implement Texas Transportation Code 372.053. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. This is largely a sedentary role that requires standing or sitting for prolonged periods, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body, repetitive motions requiring dexterity such as keyboarding that may include the wrists, hands, and/or fingers, communicating with others to exchange concepts and information, problem-solving, decision-making, organization, the ability to read/write, and the ability to manage workplace stressors such as adversarial interactions. How can I pay my Harris County Toll Road Authority bill? Prefer an automatic monthly subscription? See WHERE ARE MY TRANSACTIONS?/WHY ISNT MY APP UPDATING MY TOLLS, below. Log in to manage your EZ TAG account. | Wilshire North Houston Hours/. 77401 - Leading role in assigning and receiving I.T. Job Description Collections Violations Dept. This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. Accountable for call quality, attendance, and adherence to work schedule results. Useful Information for HCTRA Customers . Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. color: #376d7d !important; Your job seeking activity is only visible to you. [email protected]: Jamela Tatum: Customer Service Representative: Texas, USA [email protected]: Dan Surowiec: Senior QA Consultant: Texas, USA [email protected]: Bernadette Gaston: Supervisor: Texas . Contact Us. It has been a lifesaver to me and my family. Click the link in the email we sent to to verify your email address and activate your job alert. Text message rates may apply. My account always claims Ive failed multiple attempts trying to login in even with PW saved and Face ID enabled. BancPass can dispute these violations on your behalf as long as your account was in good standing, and the proper license plate was registered to the account, at the time of the violation or pay-by-mail notice. place i need to cancell all the service thank you. HCTRA Customer Service Closed Published on: February 15, 2021. Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. They understand our culture and the positions we have open and provide candidates the fit it well. Login to your EZ TAG account. } Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . We will resume normal operations Tuesday, December 27. 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . If you fail to register your license plate you will be responsible for all violation charges and additional fees as assessed by the toll agency. .script("/js/nouislider.min.js").wait() Where can I get my cash reloadable BancPass Toll Sticker? You can contact them directly by phone at 281-875-3279. First, please verify that your account was in good-standing at the time of the invoice of violation. Phone Numbers. Find information on toll roads, closures, and rates. Email Address. Ability to speak and type at the same time. Very friendly employees easy to communicate with and have questions answered. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. BancPass users will be charged the electronic toll tag discounted rate. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! What a useless bureaucracy. Beginning March 14, the Harris County Toll Road Authority (HCTRA) will have updated Customer Service call center hours to better serve our customers. Popups are being blocked on your browser, please make sure the popup blocker is not enable while using the application. Overnight closure of the northbound mainlanes from the SH-225 exit ramp to the SH-225 entrance ramp on the East Sam Houston Tollway April 24 at 10 p.m. April 25 at 6 a.m. https://gismaps.hctra.org/LCT/Account/Login.aspx?ReturnUrl=/LCT/. Haddington, Scotland, United Kingdom. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Monday, January 18, in recognition of Martin Luther King Jr. Day. I dont want to contineue with the service background-color: #376d7d; No endorsement has been given nor is implied. Never worry about a negative balance, violations, fines, or fees. 2555. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. Shift: 7am-3pmMust Be Bilingual. | Dairy Ashford 1 shift and 3rd shifts are available. .hmg-jb-alert-info .hmg-jb-alert-link, .hmg-jb-alert-success .hmg-jb-alert-link { var queue = $LAB /* only load jQuery if not present */ You'll need to update your log-in credentials. More Harris County Toll Road Authority FAQs. You can try any of the methods below to contact EZ TAG. You are about to be logged out due to inactivity. BancPass posts tolls as they are charged to the account. How is the BancPass Toll Sticker program different from other toll tag programs?? Call EZ TAG customer service faster, Get Support/Help, Pricing Info and more. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. . Purchase your BancPass Toll Sticker online or at participating retailers. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { . You may also call 866-978-5061 during normal business hours. https://wprod-m.hctra.org/TranslationDisclaimer#! Ability to use sound judgment, coming to logical conclusions. } This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. Must be able to adapt to dynamic, quickly changing telecommunications environment. if (jQuery.url('protocol') != 'https' && jQuery.url('hostname') == jb_url_lower ) { HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. Get started today. 9 followers 9 connections. Are you logging into your TxTag account for the first time on our new website? Elite 2023. Optional For Hilton Honors related questions or issues. Reach out to the HCTRA team using the information below. background: #376d7d; Referrals increase your chances of interviewing at Harris County by 2x. Customer Service Hours You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. color: #376d7d; Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. Manage all your bills, get payment due date reminders and schedule automatic payments from a single . What If deactivate my BancPass Toll Sticker? var __noconflict = true; How do I change the phone number on my account? .script("/js/hmgjb-script.js?v=4.3.21").wait(); Bellaire, You Will Find Thewww hctra org loginTop Links Here. They charged my account 2 times within the same minute . Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Love my recruiters & clients. Wasn't able to add my car due to an unspecified error. document.write("