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Hi DanielWe would like to apologize if the information provided by our team was not sufficient to answer your query. Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. The range features statement denim and jackets, as well as easy-wearing tech trousers for chill days and high-tech outerwear coats perfect for the colder months ahead. Thank you for your review. Thank you. Disclosures Our apologies for the inconvenience. It is our pleasure assisting a wonderful customer like you. is lorenzo veratti a good brand. Both sales and refund happened quickly and easily. Very dissatisfied. [email protected]. Lorenzo Veratti. His friends are complimenting the coat already and I will be sending them your way! When you encounter a 404 error in WordPress, you have two options for correcting it. Cheers! Fast delivery too. One happy teenager. I ordered a coat for my son for Christmas, and the zip broke. This amazing company not only provides quality wear, thier customer support is second to none! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It will give them an idea of who we are and what we do as a brand. Great to deal with a company that genuinely care about their customers and go above meeting expectations. Absolutely superb service and communication from the company . You have no idea how much they mean to us. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. Thank you and if you have further questions, do not hesitate to reach out to our support team. We are delighted that you share this wonderful feedback with us. Thank you, and we are looking forward to doing business with you again. Very professional company and can tell they care about there customers. We appreciate your thoughtful review and patience with us. We appreciate the support and we are looking forward to doing business with you again. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Sorry for the confusion and thank you for raising this with us. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. I was wary of ordering as its not a brand I knew but will happily order again - coats seems good quality and have no issues with customer service at all. We also ensure all reviews are published without moderation. We will be looking forward to your next purchase. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! You are a wonderful customer and your patience with the whole process was just exceptional. Excellent service, will definitely purchase from here again. We understand how important that you received it on time. Very professional company and can tell they care about there customers. All rights reserved. We will be looking forward to your next purchase. Cheers! Thank you for sharing this with us. My fussy 14 year old was super happy with the clothing he received from Lorenzo.The quality was far better than some of the big brands hes had in the past.He bought online on Christmas Day and spent his Christmas money because he loved the items so much.The customer service was also brilliant and very responsive with dealing with my queries.He will definitely be buying more items as will I. Hi SamWe are very happy to know that you impressed with the product! Customer service at its finest. You may need to scroll to find it. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . He spotted two jeans and had to have them! Hi AbuWe are happy to receive a 5-star review from you. Brought a pair of jeans for my boyfriend for Christmas. This means a lot to us. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. This means a lot to us. Hi AamzYou made our day with your priceless review! Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Companies can ask for reviews via automatic invitations. Ordered a pair of cargo style trousers for my nephew. 951 following. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. He spotted two jeans and had to have them! Hi StevenWe are very sorry to hear that you did not receive your parcel because of the non-compliant delivery. I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. My Son is very fashion conscious and up-to-date on all the trends. Lorenzo Veratti is a luxury clothing brand based in the UK. We also ensure all reviews are published without moderation. We are glad that you enjoying the coat. Your review warms our hearts. Keeps him really warm and it's really good quality. All answers shown come directly from Lorenzo Veratti Reviews and are not edited or altered. Thank you and we are sorry for the inconvenience. Put the custom structure back if you had one. Sent back at my cost. Test your website to make sure your changes were successfully saved. Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team. We ordered with high hopes and we were delighted to not be disappointed. Louis Vuitton and Emma Chamberlain want you to step into autumn in style with the French house's FW21 shoe collection. I was kept updated about the order and deliver date and time. CTRL + SPACE for auto-complete. The only reason i don't give 5* is that the returns process is a bit clunky and could be better if they had a partnership with a returns courier like a lot of online stores do. Cheers! Cheers! protocol advanced beauty collagen with hyaluronic acid (#314426657045). It goes against our guidelines to offer incentives for reviews. The packaging, shipping and time to delivery were fast. All rights reserved. Cheers! They came in great condition. On our website, we have our advisory that all orders placed during that period will be delivered after Christmas. Well made throughout with lovely detailng and good quality material. Something went wrong. Hi C. JacksonThank you for writing a review. All. Each time reached out, not much help at all. Anyone can write a Trustpilot review. its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? Outstanding clothing selection & the quality is superb! This is jacket is absolutely beautiful and it keeps me so warm . We received many returns and we did not encounter any problems with our postcode. Well made throughout with lovely detailng and good quality material. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. Brilliant top quality item of clothing. Within 2 weeks the zip broke. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. Cheers! Date of experience: 02 February 2023 Reply from Lorenzoveratti 5 Feb 2023 Hi Rhonda I am normally Nike, adidas only but came across the brand by chance and am now your biggest fan! WOW! Much nicer than items I have received from Next, ASOS etc.Support your local start ups! The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. If your concern is about missing the delivery, we always coordinate with the courier for investigation. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. Did you mention to our support team about your faulty tracksuit? Great coat, lovely quality. Ordered a jacket for a Xmas present for my neohew, from point of sale to delivery communication and delivery updates were excellent.Sadly I had to return for exchange as it had split under arm.The customer service is nothing more than outstanding, and efficient, I returned item and replacement was despatched under a week.Well Done Lorenzo Veratti especially the customer service team you are outstanding, I certainly would not hesitate to use you again. Super efficient and polite. SUNNY JEAN - BLACK. Yes, it has been delivered, but it was not delivered to us. Unfortunately I recently sent the coat back. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. Thank you for your cooperation and for being so patient with the process. Here are 8 tips for writing great reviews. Cheers! We appreciate the support and we are looking forward to doing business with you again. Think timeless luxe design combined with futuristic functionality to make for maximal style in . Thank you for sharing this with us! Hopefully, this will not be the last time that we will hear from you. Thank you so much for sharing this with us. How to find the correct spelling and folder, 404 Errors After Clicking WordPress Links, From the left-hand navigation menu in WordPress, click. Our apologies for the inconvenience. Anyone can write a Trustpilot review. Cheers! Disclaimers The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. This is due to the incorrect postcode you have written on the return address. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Hi C. JacksonThank you for writing a review. We appreciate it and we are looking forward to hearing from you again. Cheers! Great service and great quality jacket.The order was processed and couriered very quickly. Find out how we combat fake reviews. Hi JoshWe appreciate the word. Hi DavidWe are happy to see this; what a fantastic review! If this doesn't work, you may need to edit your .htaccess file directly. Id say this is a much better product than some of the more expensive brands i tried. COMPLEX participates in various affiliate marketing programs, which means COMPLEX gets paid commissions on purchases made through our links to retailer sites. I reported it to customer service and expected to get fobbed off as you would with a high street store. We value the trust you put in us and hopefully because of this experience, you will continue to support the brand. Show More Posts from . Unfortunately the zip has broken. Absolutely amazing from start to finish. We cannot answer you directly because we could not find your records maybe because you are using a different name. Thank you! We want to thank you for your continued support and we are hoping that you will continue to support the brand in the years to come. Claim your Free Employer Profile. You will be compensated for the inconvenience caused. Companies can ask for reviews via automatic invitations. Cheers! We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. His friends are complimenting the coat already and I will be sending them your way! Right click on the X and choose Properties. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Posts. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. Ordered my son some items. Excellent clothing.I had an issue with an order, which they resolved very quickly and with no problems. 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Are you using WordPress? Hi PhilThank you for sharing this amazing feedback with us. Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. Thank you guys. Cheers! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi JaydenWe would not mind going the extra mile for our loyal customers like you. Sizing is perfect too. Ordered a coat for my son who is very into his clothes!! I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. We are hoping that this incident will not deter you from buying from us again. We are delighted to hear that you had a wonderful experience with us. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. We are looking forward to hearing from you again. Thank you for acknowledging the effort of our customer service as well. Verification can help ensure real people write reviews about real companies. Cheers! Quality clothes and great service. Cheers! August 23, 2022; 0 Comment; clam shell awning hardware; Posted by . Anyone can write a Trustpilot review. My Son is very fashion conscious and up-to-date on all the trends. Cheers! And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. Coat is quality . Knowing that your are satisfied makes our hearts full. Thank you for your review. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! I ordered a coat for Christmas for my son. Thank you and we are looking forward to hearing from you again. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. Thank you for your review. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. I contacted the company who were only too happy to exchange it at no extra cost. British luxe streetwear brand Lorenzo Veratti has just dropped its debut collection, featuring a whole hostof streetwear and sportswear-influenced pieces. Hi HaydonYouve left a smile on the faces of our whole team with your kind words. Nearly a week later item has now been lost and told to talk to retailer. I was kept informed of delivery which was a couple of days earlier than promised. I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! No offer of repair or no gesture of goodwill. Cheers! Hi MatthewWe are happy that you have had a pleasant experience dealing with our customer service. Thank you for letting us know that we were able to give you the best possible customer service experience. We appreciate all the wonderful things you said about our products. Bought Eclipse 2.0 jacket. Bought the most beautiful coat for my son which he loves. Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. ..and now stuck paying over 10 to get them returned signed for at post office.WONT BE USING THIS COMPANY AGAIN. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. Anyone can write a Trustpilot review. Suggested companies are based on peoples browsing tendencies. Cant fault them. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. I have personally checked this and sent you another email. We are happy that we have exceeded your expectations. Cheers! I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . The quality of materials, workmanship, size and fit were excellent! from Footasylum. We are happy to learn that your overall experience had been amazing. Horrible action which made me and lost my shipment and incurred extra costs. Look forward to more purchases in the future. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Outstanding clothing selection & the quality is superb! Cheers! Hi RMThank you for leaving a 5-star review. However it was completely the opposite. Find out how we combat fake reviews. Hi JBThank you for leaving a review. Thank you for your thoughtfulness to share this amazing feedback with us. Cheers! Was very satisfied with the product and so was my grandson. I will be keeping an eye on new ladies lines! Cheers! We are hoping that this incident will not deter you from buying from us again. We are looking forward to hearing from you again. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Everything was very stylish, my son was over the moon with what he got .!! Thank you for a great service! Customer service at its finest. We are sorry to hear about this. Your review means a lot to us and we are looking forward to hearing from you again. 404 means the file is not found. Hi JBThank you for leaving a review. Thanks again for sharing such a positive experience. Thank you for sharing this with everyone. Brand s. Staall is using cookies to help you give the best experience we can. We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you. Sizing is perfect too. Absolutely amazing from start to finish. We understand how you feel. clothing discount codes; plus size two piece prom dresses; ultra low pressure regulator; Publicado por et 23 agosto, 2022. Upon checking, the order was placed on 22 December after the cut-off. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. More importantly the product lived up to their claims. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Thank you for letting us know that you son loves the jacket and that you had an amazing experience shopping with Lorenzo Veratti. We appreciate it and we are looking forward to hearing from you again. From this brand. The new coat arrived quality is amazing and size was spot on! Join the community to connect with real employees and see what other professionals are saying about their companies. Jacket arrived after 6 working days (even with New Year's taken into account) whilst tracking information was not clear and delivery company provided wrong information via webchat on two occasions about when delivery would take place. Your feedback is highly appreciated. We want our consumers to have all the information about the product before purchasing, and we make sure that the features of the product are available under the item description. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . We always want to provide the best service to our consumers like you who trusted our brand. I like this in all my clothing. Pretty gutted, first time customer. I would shop here again. Hi CoreyWe can't thank you enough for this wonderful review! Cheers! Hi KimberlyThank you so much for this wonderful review. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Ordered 50 jeans that were NOTHING like the photos at all??? Replies to negative reviews in < 24 hours. We are happy to see this! We appreciate that you share this with us. Complex Media, Inc. All Rights Reserved. We value you and every person who is supporting our brand. Sending a new coat to replace. recommend. These factors should be cleared for us to know if the courier is liable or not. (Investigation) what happened to the parcel I lost it takes 28 days?After several complaints and the poor review they eventually processed a refund for the missing delivery should of been resolved sooner. I received an IMMEDIATE response and one very much to my satisfaction.