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Lululemon has a 30-day return policy for all items, including shoes (like this Strongfeel training shoe) and purchases from their Like New resale shop. Orders Returns Services and Payment Plans Sizing Our Products Shipping Policy Support Centre Information Live Chat For fast support, connect with our friendly Virtual Educator and have your questions answered. United Kingdom () Returns Policy & Refunds LULULEMON HELP Selected Item Returns Policy & Refunds Ordering & Payment Our Products Gift Cards My Account Klarna FAQ Sweat Collective Terms and Conditions Terms of Sale Promotions & Discounts Sweat Collective FAQ Timothy Springs on self-expression and how his alter ego, Hollywould Star changed his life. We collect information from these third parties and use these tools to help us improve our Services, performance, and user experiences. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23), return must be made within 30 days from the delivery date, merchandise must be unwashed and unworn with the original hangtags attached, shoes can be worn but must be in the box (learn more, proof of payment must accompany the return, For lululemon Membership, see additional terms and conditions. Gift receipt returns are subject to lululemonsreturn policy. You will need to provide an original lululemon athletica receipt or online tax invoice which includes reference to the item you are returning; and. If you do not have a printer please contact our Guest Education Centre and they will be happy to help. For further support, you can reach out to the GUEST EDUCATION CENTRE. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. In this Privacy Policy, "personal data" means any information about an individual whose identity is apparent or can be ascertained, directly or indirectly. ARE THERE CONDITIONS FOR RETURNS AND EXCHANGES? 1. Your funds will then be credited back to your original method of payment. Still need support? lululemon may use such information to offer you recommendations for products and services that are relevant to your interests. Return/Exchange Policy. Vancouver, BC Start a return Returning a gift? Transfers to Canada are made pursuant to European Commission decision 2002/2/EC of 20 December 2001 and recognized by the UK government. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, that is provided by you to lululemon. This helps us to provide you with a good experience when you browse our websites and allows us to improve our websites. lululemon uses surveillance cameras for security and crime-deterrence purposes. This includes information you may provide when you request additional information about lululemons products and services or sign up to receive lululemons e-mail newsletters or coupons. Request for Access and Correction, Questions, Comments or Complaints. A place for all things lululemon (reviews, discussion, questions, finds! If we need additional information to Return Policies | lululemon athletica Return Policies If you're looking to make a return, breathe easy. Place your item(s) in the reusable shipping bag or box. Once youre signed in, youll find instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding a shipping outlet thats closest to you. lululemon or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Sites and Services and the Sites and Services features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. To start the process, ensure that youre logged into your account. 1818 Cornwall Avenue Customers wishing to receive a refund to their original form of payment or who are returning more than three items are advised to begin their returns on Lululemon's online returns portal. lululemon may disclose or transfer your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemons behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemons products and services. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. To learn more, see our. After this, you'll have to print a shipping label sent by Lululemon on your email. Print the shipping label and Return Receipt, 6. Well never be done listening to athletes and yogis like you; since 1998, youve been helping us create gear that seriously performs in sweaty situations. Wonder if I am going to have to wait another month again. Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card excludingitems fall under exceptions for return Please keep in mind the items you bring back will be valued in the currency of the country processing the return. We do not currently offer gift receipts for online purchases. Be sure to include this receipt inside your return for ease of processing. lululemon athletica, Garden House, 57-59 Long Acre, London, WC2E 9JL. If you're returning an in-store purchase, you're also more than welcome to contact our local Guest Education Centre team via live chat or email through our website. When you access and use our websites, we also automatically collect data, including personal data, using cookies, pixels and local storage. Tweeting from Vancouver, BC and living #thesweatlife. This process looks a little different! There is no charge for requesting access to your personal information but lululemon may require you to meet lululemons reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material). Requests for access and correction of your personal information, and questions or comments should be directed to the lululemon Privacy Officer at: lululemon athletica The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use. You have statutory rights under the New Zealand Consumer Consumer Guarantees Act that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. Press enquiries: If you have any questions for our public relations team, please email us at [email protected]. Online Returns. We do not share personal information that we collect directly with these third parties. Simply fill out the info they ask, then cross your fingers and wait for a reply! If a quality issue occurs with your shoes within our 30-day trial period, we'd be happy to set up a return on your original method of payment. These changes have impacted our usual processing times, and you can now expect your return to be processed in 7 business days. Were extending our change-of-mind returns period to accommodate any store closures due to COVID-19. Some of our third-party advertising partners act either as joint controllers of your personal data along with lululemon or as independent data controllers, and thus will handle shared data under the terms of their own privacy policies. If youve tested out your shoes and theyre not working for you, were happy to provide a full refund or exchange within 30 days of the original purchase date. Performance Return Request Form Performance Return Request 1 Contact Details 2 Product Details First, provide us with your contact information so we can be in touch with next steps. Once the return is processed, you can choose to get a store credit or a refund to the original method of payment. For this, you'll need to login into your Lululemons account and put up a return request. You have proof of purchase. So frustrating. Nevertheless, Internet or wireless transmissions are never completely private or secure. This Privacy Policy also sets out how you can access and request correction of certain information that lululemon may collect about you. Im not seeing the option for a Fast Track Refund on my account. Item Description Medicinal c. To make a claim under the Consumer Guarantees Act, you will usually need to return the item to us and will need to provide proof of purchase. This return policy applies to lululemon products purchased from lululemon stores located in New Zealandand online at lululemon.co.nz. Follow steps 1-7 to set up your return, and then visit UPS here to schedule a parcel collection. Find out how you can make a return and what our return policy is. lululemon welcomes questions and comments about this Privacy Policy. To contact you and to respond to any communications that you may have had with us; Lululemon is currently unable to process a return via PayPal if you originally used the payment service to make a purchase. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. e. Compliance with Law. What items are final sale? Drop your package off at FedEx or USPS to be scanned by the courier for a Fast Track Refund. The whole process takes so much longer than before - what happened to if it aint broke dont fix it!? *Note: If you paid with a prepaid credit card and no longer have the card, contact the GUEST EDUCATION CENTRE to initiate the return. Purchasing any product or service from lululemon, whether at a Store or through the GEC or the Sites. d. Professional Advisors. Every single detail, from how our gear wicks sweat from your skin to how well get seams out of your way is thought through with relentless attention. Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email. Performance: Listening to Learn We'll never be done listening to athletes and yogis like you; since 1998, you've been helping us create gear that seriously performs in sweaty situations. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services. Treat your inbox to 10% off your first purchase. Quality shows up in our people, our conversations, and of course, our product. Online purchases may be returned to any lululemon store with the original receipt. lululemon collects transactional information and browse behavior on our website. To customize your experience or homepage on the Sites; Providing design or product feedback or making other submissions to lululemon. Note:We are unable to process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. Returns | lululemon athletica Women Men Accessories Shoes Studio Like New 0 Return Live Chat 01 Items 02 Details 03 Review 04 Print 0 Item Refund Total 0.00 Select your items to Return Order Id: Add an item to return Item SKU Number ? Quality is at the heart of who we are. Your return authorisation number is included on your return receipt once you generate your return. If you would like to exercise any of these rights or if you have any questions or enquiries relating to our privacy practices or procedures, you may write to the Privacy Officer at the addresses provided below. Find out where yours is here. Full-time Lululemon employees get a 60% employee discount. You have 30 days from the date of purchase, or delivery date for online orders, to return your items for a full refund. lululemon will only use surveillance cameras in a non-covert manner and in spaces that are accessible to the public (for example, at the entrance of our Store) or semi-accessible to the public (for example, inside our Store but not including private spaces such as bathrooms or changing rooms). To make sure we best understand what youre experiencing, please take a few minutes to complete this form. Is this happening to other people? Please bring your product back to your nearest store. To provide products and services to you, which includes processing payments, sending notifications related to your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the purchase agreement between you and lululemon); Click below to return online as a guest. You are responsible for return shipping costs. If you agree to connect our mobile applications with Facebook and to share information and Your Contacts, you grant lululemon permission to access and use such information for such purposes provided in this paragraph of the Privacy Policy. Once we receive your return at our warehouse, it will take 5-7 business days to process. f. Consent. Check your inbox: your 10% off code is on its way. If we make material changes to this Privacy Policy, we will provide you with additional notice (such as adding a statement to our websites homepages or sending you a notification). Be sure to add product information carefully. To make a claim under the Consumer Guarantees Act please contact ourGuest Education Center (GEC) or visit one of our stores. If you're having second thoughts about your gear, and your purchase was made within 30 days, we can return it. To establish and conduct commercial relationships, including to process purchases or other transactions and to conduct or administer other transactions that you may engage in with lululemon including at the Stores, on or through the Sites or through the GEC or through the Services; We are unable to process refunds to PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. The specific purposes for which we process your personal data are set out below: To administer your online account and profile (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our website); To provide products and services to you, which includes processing payments, sending notifications related to your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the purchase agreement between you and lululemon); To conduct or administer events, contests, prize draws, sweepstakes or other promotions in which you have participated (the legal basis for this processing is the performance of the agreement between you and lululemon related to such contest, prize draw, sweepstakes or other promotion); To respond to any communications from you, including to troubleshoot problems with our websites (the legal basis for this processing is our legitimate interest in providing you with a functional website); To analyse your use of and customise your experience on our websites (the legal basis for this processing is our legitimate interest in better understanding user needs and expectations and improving our websites); To develop and manage lululemon's business and operations (the legal basis for this processing is our legitimate interest in understanding shopping behaviour, improving our selection of products and services, and exploring ways to develop and enhance our business); To measure your social media engagement with our brand (the legal basis for this processing is our legitimate interest in understanding the efficacy of our marketing strategies); To detect, investigate and prevent fraudulent transactions, error, negligence, breach of contract, and other illegal activities and protect against harm to the rights, property or safety of lululemon and our users, customers, employees or the public, including by using video surveillance systems (the legal basis for this processing is our legitimate interest in preventing fraud, error, negligence, contractual breach and other illegal activities and protecting and securing our premises,customers, employees and the public); To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions (the legal basis for this processing is compliance with our legal obligations under laws in the EEA and Switzerland related to, for instance, taxation, money-laundering and terrorism financing and consumer protection law); To offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is our legitimate interest in providing information about products and services that may be of interest to you, unless applicable law requires us to obtain your consent, in which case we will do so).