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It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You can now share news articles on your favorite social media channels. Apparently I am not the only one with issues. WebWho can I contact if I am having issues with my Phone Service? This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. Straight Talk is one of the leading wireless carriers in the United States. Current items cannot be combined with other purchases. I resisted but they insisted they needed the info and there would be no problem. Navigate to the Support tab and click on Contact Us. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Message and data rates may apply. I can not find a way to contact them if I am not a customer. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. Customer service is the worst, worst trained individuals on the planet. [Answered] How to Cancel Straight Talk Service Guide, [Solved] How to find Straight Talk PUK code Guide, [Answered] How Many Lines Can You Have on Verizon. Your phone should be active within minutes; however the activation process may take up to one hour. Manage your wireless service from anywhere at any time with the Straight Talk My Account App. WebStraight Talk is committed to providing our customers the best customer service. Whether you blame the refs, the coaches or the players, no matter how you cut it the Cleveland Browns lost 45-42 to the Oakland Raiders in overtime this past Sunday. There are no hidden fees with Straight Talk, and there is no cost to activate your plan. This helps your unused balance roll over to the next service cycle. Asked for a supervisor and was told they don't transfer calls. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Your Privacy Choices. I called to see what the deal was and spent 45 minutes on the phone with 3 reps. All of them asked my address. Lastly, its insane to me the concept needing my IMEI number to lock it to the sim. So if thats what you want, feel free to explore it. You'll see a list of merchants you've subscribed to. Hiding negative complaints is only a Band-Aid. Send a letter: It is also possible to write and send a letter to Straight Talk. Make sure you check if your phone is compatible by texting "KYOP" to 611611. They are terrible! I would leave 0 stars if I could. We will get back to you in a few minutes. my number ,i have no signal, i had the same thing with the major storm of a few weeks ago. This whole situation is f*cked up and I dont know what to do. There are no credit checks, and you pick the plan and activate your account. Just a Philippine call center that is undertrained and could care less to do their job. The latest complaint No mobile service was resolved on Jan 16, 2023. They wanted me to buy another cheap phone to keep my number. WebUnlocked phones youre bringing to Straight Talk. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. I have been without service since 1/02/23. Well start sending you the news you need delivered straight to you. This is your device's unique identification number. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. Track data All rights reserved. Additional terms and conditions apply. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Actual availability, coverage and speed may vary. Your balance information will be displayed on the screen. I have been a customer for about 7 years (with 4 phones/lines) in my household. The appeal of Straight Talk is its flexibility and affordability. I bout a iPhone 14 pro through them over a month ago, had issues setting it up and that was a nightmare but it finally worked. Stole $57.98 from me. Turn off Bluetooth and GPS when not in use. I told them I would like a refund. You will also receive a text message with the details. Do not work with this company. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Had enough of straight talk terrible customer service. The $10 Global Calling Card must be combined with another Straight Talk Service Plan. By texting keywords to 611611, you are consenting to receive response messages. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e That's how much they give a . Straight Talk has continued to offer quality services since launching a few years ago. Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am. Listen: OBR Straight Talk Episode 6, Are the Refs to Blame? The NEW $55 Plan will now provide Unlimited High-Speed Data. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. To reactivate your Straight Talk phone please go to www.straighttalk.com/Activate. Depending on location, powered by 5G or 4G Once the app and email has been set up, an icon will appear on the applications menu. I am probably leaving them after over 10 years. I spent HOURS on the phone with customer service getting the same answer every time. Sign up to receive our free weekly newsletter. I paid my bill *days ago and it still hasn't been added to my account and now my phone phone number ********** added refill service yesterday and phone is still not working. I had a fraudulent charge on my credit card account from Match.com. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Englewood Church of Christ and Counterpart Mark McDowell, MCB Floris and Metropolitan Commercial Bank, Detective John Graves Detective John Graves Detective John Graves. And you can click here if you want to compare all the contact information we've gathered for Straight Talk. Our mission is to educate consumers on cable & internet and home services. What the heck are yall doing Straight Talk I am so pissed and discouraged with you. After confirming that youre indeed the owner of the account, the customer service rep will ask you for the purpose of calling. Straight Talk will unlock phones for current and former Straight Talk customers for free. WebStraight Talk, Inc. Unacceptable. Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. They kept telling me they couldn't send a port number because I didn't have a credit card on file as I bought my cards from Walmart. Enter your address to check service availability for your address. That dirty freaking bad customer service is awful at Straight Talk. Here you will find answers to our most frequently asked questions! They are NEVER helpful and could care less about what you need done. You have exceeded the amount of items allowed in your cart. Straight Talk is a mobile virtual network operator (MVNO) using all three of the major U.S. cellular networksAT&T, Verizon, and T-Mobileto provide its customers with cellular service. As with Live Chat, you'll have the advantage of being able to keep a record of your interactions with your customer service representative. The transferring of your number to a new Straight Talk might take a few hours; however, if there are any delays from your current wireless carrier, the transfer process could take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. Like someone before me said, it's as simple as buying a data card monthly and scratching for the pin off the back. To use this option, simply visit the Straight Talk official website. You can use our automated system or speak to a Customer Care Representative. Straight Talk is also branded as Tracfone and offers prepaid phone service. Its just ridiculous. No international roaming allowed. This is the best way to manage and repair your business reputation. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. You can help! Subject to our Reasonable Use Policy and Terms of Service. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. Calling Straight Talk back may result in you getting a representative who is able to help you. I was charged the full amount and then the next day lost phone and text service. I called ST customer service. Phone was fine for a month. If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. I've been with straight talk for years but tried to activate a new phone and so far I've been waiting for a full day. You will need to enter a Service Card PIN or buy a Service Plan to reactivate your phone. Here are some common reasons you may be forced to cancel your Straight Talk subscriptions. F this company. Have an issue or a question search the site, Need help? Reward Points have no cash value and cannot be transferred to another customer. She did not tell me anything that would help me or even tell me she could help me get the phone. SELF-SERVICE AT YOUR FINGERTIPS on 2/28 at 12:51PM $45 Unlimited plan with unlimited talk, text and data, with the first 10 gigabytes of data at high speeds, then 2G. They are crooks and will not help! Someone called me back the next day like I requested, which was nice but I had to use a number that would incur a roaming fee if I were to use it. WebTo cancel your Straight Talk My Account subscription on PayPal, do the following: Login to www.paypal.com . Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". Its location on this page may change next time you visit. I then got someone that I explained the situation to again, gave the person my ticket #, from earlier in the day, and he then stated that "my request was denied". After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. Harris Teeter. We don't call a lot of people. After connecting with a customer service rep from Straight Talk, youll be required to provide information about your account. When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. How Do I Check If There's Straight Talk Coverage in My Area? And since todays guide is about how to cancel your Straight Talk service, here are a few steps to help you on your journey. Lets get it Straight. Straight Talk does not have any long-term contracts and affordable plans, but some consumers report slow data speeds. So I did, only to have them say to go back to the store to get a refund, because thats where I bought it. I cant text their 611611 or make any calls, Ive done the reboot 16 times and everything Google has suggested and no luck. South Los Angles California, Internet Fraud, Bank fraud,Withdrawing money without authorization, Online Stock Options Trading Educatonal Platform, Detective John Graves Detective John Graves Detective John Graves John Graves Illegal molestation of home, life, and livihood. WebStraight Talk, Inc. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. There wasn't one person that I spoke with that even cared. Check running services and close unnecessary applications. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. Its slower data speeds may not work for people who use their phones for streaming. Finally, click on the option for Chat Now and follow the prompt to reach a customer representative. All rights reserved. Enjoy reading our tips and recommendations. We recommend that a Gmail account be created, if they don?t have one already, in order to take full advantage of what Android offers. They refuse to refund my money too. Original review: Feb. 1, 2023. Wondering if a report is missing? I've been on the phone with them several times and assured it would be activated in a couple of hours, still waiting the following day and have to waste time calling again Ever since they teamed up with Verizon it's been a nightmare. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. Consumers want to see how a business took care of business. Airtime minutes will be deducted plus the cost of the International call. You must remove something in order to add this {{prodName}} to your cart. WebTell us what your question is about so we can direct you to the best team to help you. HOURS OF OPERATION 7 days a week, 365 days a year. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. Transferred my friends number and now both phones are not working! Straight Talk Customer Service Number: If you have any concern or looking to buy a new Straight Talk SIM then you can contact them via the following mobile numbers - Phone at: 1-877-430-CELL (2355) SIM Customers (New/Replacement): 1-855-222-CELL (2355) Home Phone Support: 1-800-299-7784 Mobile Hotspot Help/Support: 1-877-430 Customer service gives no true resolution to the issue. Some customers claim that Straight Talk throttles data too quickly and that there can be discrepancies between. Straight Talk is available through Walmart, but you can also purchase equipment and modify your plan through the Straight Talk website. All Rights Reserved. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Straight Talk could never get my phone to activate. Cell service is strong here. GetHuman builds free tools and shares information amongst customers of companies like Straight Talk. Copyright 1997-2023, Ripoff Report. He just did want to do it. Copyright 1997-2023 Ripoff Report. ConsumerAffairs is not a government agency. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. I reset network settings. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-877-430-CELL (2355) from a phone other than your Straight Talk phone and the representative will assist you in correcting the situation. We also highlighted some reasons you might want to cancel your Straight Talk services. I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. TRYING TO WARRANTY ETOBICOKE ONTARIO, Becovic Management Housing discriminationBecovic management refuse to adhere to TENANT ADDENDUM non lease renewal explanation Chicago Illinois, Property / Condominium Managment - Real Estate, Real Estate Fraud, Real Estate Scam Artist. Visiting a store and speaking to one of its specialists may help you reach a resolution with your issue. Privacy Policy. You can call us directly and we will help you. They all told me no problem they can get it working. Sometimes you might consider switching from Straight Talk to a new carrier because you got a better deal. Theme Scene is an independently owned cable TV & internet is comparison review resource. Refill with your credit card right from your device. Who's crazy enough to start this website? Drove 160 miles, got the sim card, fought with them for four hours to get it working so I could port my number. The service was great and I never had an issue that caused any inconveniences. I use the app to refill my monthly service and it always goes off without a hitch! It offers the best smartphones on the market, some of which are sold at significantly discounted rates. WebStraight Talk Wireless - 611611 Help Welcome to 611611, the text helpline. Their website claimed my transaction didn't go through even though my credit card was charged. I have been a loyal customer since TracFone days! You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date. Your System Sucks. I have been calling them for 3 day's in a row and have been on hold for hour's at at time. When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time without notice. No one knows how to help or even cares. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. See detailed Straight Talk customer service rankings, employee comments and much more from our sister site. They might even offer some discounts or incentives to keep you with them. If youre moving to another state, especially a location where Straight Talk doesnt currently offer its services, it makes sense to cancel your current subscription and switch to a carrier that is readily available in your new location. Available online only. He said he was sorry but not allowed to once the ticket said it was denied. In order to request the transfer and initiate the activation process please go to www.straighttalk.com/Activate, and select the radio button option "Activate my phone with a number transferred from another company." You can also create multiple personal email accounts (Yahoo, AOL, Hotmail, etc). Straight Talk is a carrier formed by the combination of Tracfone and Walmart. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. Press 1 then 1 then 5 then 2 then 5 then 2 then 3 then 0# each time it asks for a phone number. Kept asking to speak to a manager but was told they were a manager. @PBQB523 Focusing on our quality of customer service is our priority. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. You'll get all the information you need right on your phone! WebCustomer Service Chat Access Reward Information Download it now! Receive your unlock code via email. Never had any other carrier! The ABSOLUTE WORST decision I ever made was switching to Straight Talk!! The first rep. this morning said he'd call me back on my cell right off. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. Full web sites require more data to view and browse. How do I know I can trust these reviews about Straight Talk Wireless? Unlimited calling and other services for BasicTalk are based on normal residential, personal, non-commercial use. I always get great service and customer service is great. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Please select which one you wish to keep. I don't recommend Straight Talk to No one! And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. You will need to enter either a Service Card PIN or a credit or debit card with the Visa/Master Card logo, in addition to your phone information and zip code. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Your first look into Straight Talks coverage should be a study of the 4G LTE coverage maps of each major network. Where do I start! they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Here are 8 tips for writing great reviews. If you have attempted in good faith to discuss your concerns with Straight Talk customer service but are unhappy with the outcome of your conversation, don't give up. I then told him that we would be leaving Straight Talk before the weeks done. All rights reserved. I can't say I've ever had to deal with a service rep but that's a perk ain't it? They had me factory reset my phone to see if that would help which obviously it never did, and now I need to set up my iPhone all over again including cellular. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. They have one of the most dependable 4G LTE networks in the United States among low cost carriers. The freaking phone isn't no good the button doesn't work. WebOverview of Straight Talk Wireless complaint handling. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. Refill with your credit card right from your device. Terms & conditions, Privacy Central Here, check out a few of them: Phone: If you want to cancel your Straight Talk service quickly, use the phone option. It allows the users They say they'll call you back. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. J.D. You may have called before the Customer Care Center was able to Activate your phone. I want to keep the phone just someone lying to me like that is crazy. All rights reserved. > Print Monthly Statement. In total, Straight Talk has 4 phone numbers. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. That person took my address, email address, and phone number. Guess what! You have signed up to receive notifications to let you know when Straight Talk Home Internet Service is available at your address. He hung up. Get fast shipping and top-rated customer service. I am very angry. I even went bought a new Sim card. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. I had straight talk for years. Please select which option you would like to keep: You are going to logout in {{logouttime}} minutes. strict standards for business conduct. You may transfer your telephone number from another company to Straight Talk. Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. WebHow to Contact Straight Talk Customer Service Using DoNotPay! He'd sobered up four years back after several rounds of nearly fatal encounters with various substances. Imagine not being able to call the police? Press # three times. Estimated amount consumers saved since 1997: $15,590,010,907. After converting to the Verizon sim, my line has shown "inactive" for weeks. Track data usage in the app or from the home screen widget. We use dedicated people and clever technology to safeguard our platform. BACKGROUND APPS: Turn off apps running in the background. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. This company is a total scam. After setting the sync settings, emails will begin displaying on your phone. I am not alone in this and their Facebook page is full of similar issues. WebShould you have questions or concerns, please contact us via chat or by calling one of our customer care representatives at ************** PIN ****. Dont waste you time or money. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! There are many easy self service tips you can do to help you enhance your experience. 2023 Trustpilot, Inc. All rights reserved. Unfortunately, they've lost our business going forward. Calls are billed in one-minute increments. For personal use only. The worst phone service ever!!!! This all happened after verizon bought them out. Their system cannot handle if you have to fix your phone and do not have access to get a text on your old phone. 4G LTE or 5G-capable device required. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, minutes used and other factors.