CAUTION! I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. But the function is basically the same. Works with these CenturyLink internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver on CenturyLink services. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. I'm making this post in hopes of it maybe getting seen by someone at century link that can further investigate the firmware issues and address them. DSL and power ports on the back of the C4000BG and LG/LZ models. Helpful. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Next, you'll need to find a good spot for your modem. Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. CenturyLink C4000LG DSL Router 4K Streaming SEALED in white Box Open Box. Wireless security settings. Try rebooting the modem. 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. Please note that a phone jack is required to set up CenturyLink internet service in your home. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. CenturyLink C4000LG Greenwave DSL Modem Router Complete Kit Brand New. Press question mark to learn the rest of the keyboard shortcuts. Local time: 03:30 AM. Below are some of the most common questions and issues that customers ask as they install a modem. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. 2 offers from $138.97. The C4000LG has the same specifications as theZyxel C4000LZ. . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Use the Google Wifi app to set up the Google Nest Wifi using the PPP username and password to start accessing the internet using Nest Wifi. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. Disadvantages:Can be difficult to set up and interface with, and has a pretty heft price tag. This can depend on the age of your home. The modem was easy to set up and worked perfectly. We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. Editorial Score. And am looking for information on what the Ethernet lights mean on the back. Standards-based WiFi WPA3 security. Please note that a phone jack is required to set up Brightspeed internet service in your home. WiFi Protected Setup (WPS)is an easy way to connect devices to your WiFi network. Continue to the Internet connection Setup. . It works just fine but when my roommate connects at 5g it slows down mine even though im on 2.4g. Filtersare not included in your modem kit. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Troubleshooting tip:If the lightblinks bluefor more than 5 minutes,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. This may happen for one of these reasons: The CenturyLink network hasn't yet been activated at your address. Unplug everything, wait a few minutes, and plug in again. Search for an email containing information about your order confirmation and a link to follow its status. Download the CenturyLink app to manage your account and network. Modem Speed: 85%. Find many great new & used options and get the best deals for CenturyLink Greenwave C4000LG DSL Modem Router at the best online prices at eBay! wishful thinking hu. oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik Once the light is green, you're connected to the internet and you can get online! If you still get a red light, you will need tochat with an agentto get further troubleshooting help. I then went through the 3-step setup for this new modem, but was never able to finish step 3. . WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. Ok the story starts with me having ADSL with CL I had 15mbs down and 1mbs up for 45 a month because I had my own modem. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. All Rights Reserved. Works great. This can often resolve a connection issue. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. Visit ourtower modem setup page instead. Jun 10, 2022. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. Look for an email with your order confirmation details and an. 2023 Brightspeed. 3. 2017-04-24 02:55 PM. These lights will flashred and greenwhile the modem is syncing with the network. Verified purchase: Yes | Sold by: bluehousesupply . HP Support Agent. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. We no longer support this browser. Internet Strength: 90%. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. The particular jack you are using isn't hooked up or is faulty. The C4000BG has the same specifications as theZyxel C4000BZ. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. Standards-based WiFi WPA3 security. 2017-04-24 10:28 AM. Actiontec C1000A-D (removed) Actiontec C2000A-D (removed) Actiontec Q2000 (removed) D-Link DIR-850L (removed) Greenwave C4000LG. The reset button will reboot the modem if held in for less then 10 seconds. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. Tried restarting and still having trouble? Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. Click on the options below for details and step-by-step instructions. In-home speeds may differ based on router setup, devices and other factors. Just follow the QuickConnect instructions when you get to step 4. Change admin password. The DSL cord from the modem to the jack shouldnothave a filter. Use a DSL splitter to plug a phone and a modem into one wall jack. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? Previous image. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. I know on the older modems, I was able to shut off the radio and add almost any router. Download the CenturyLink app to manage your account and network. If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. Use to replaced my failed leased modem/router. Look for an email with your order confirmation details and anorder statustracking link. Have a home security system? These lights will flash red and green while the modem is syncing. If you did not receive filters, pleasechat with us. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Click 'Apply' to save changes. 2023 Q Fiber, LLC. Wrong modem? If you have aC4000BG/BZor LG/LZmodel, you will also see aDSL status lighton the back of the modem. This means your modem is connected to our network and the line is active. We walk through:1. On or before the day your service is supposed to begin, your modem will come in the mail. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. 5. My Android, Apple and Linux devices work fine, both with internet and wireless connections. Most of these are best for tech-savvy folks who are familiar with modems and networking. xbbd```b``] q:,`YH7T ; Quality Score 9.8. If you still cannot access the Internet, follow the steps in the next section to manually . Not the right kind of modem? Use the new modem. Zyxel NBG-419N (rermoved) Zyxel P-870HN (removed) CenturyLink Approved Modems Added in May 2021. We suggest using theBrightspeed Internet appon your iOS or Android device to complete modem setup. Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? Website blocking. To change your network name, go to the modem's wireless settings. 5. Try thetower modem setuppageinstead. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Donotinstall a filter between the modem and the wall jack. About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map Unplug everything, wait a few minutes, and plug in again. Try the tower modem setup page instead. See the detailed instructions and diagrams below. You will only meet with utter futility. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. All Rights Reserved. 4.7 out of 5 stars based on 30 product ratings (30 . and our Single status light ring. Next image. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Plug the phone cord into a filter and then into the wall jack. This means the network is not being detected by your modem. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Some setup apps complain about being connected to a dual / automatic band switching SSID but will successfully complete setup anyways and use the 2.5GHz section of the dual SSID. If you don't have a jack, chat with us to have one installed. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Features of the C4000 (All versions) Secure WiFi compatible. Modem Speed: 90%. If you did not receive filters, please chat with us. If the light is amber/orange, this means the setup process is not yet complete. This can often resolve a connection issue. Click the quick setup icon to configure the device's Internet access 4. This should arrive today. At this point, you are ready to activate your service! On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including: Instead, you can easily access these same network controls through My CenturyLink or the app. For an optimal experience, we recommendupdating your browser. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) Try this: This can depend on a number of factors. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, This gateway is tested and certified to run. Features of the C4000 (All versions) Secure WiFi compatible. If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. C4000LG CenturyLink. CenturyLink Brightspeed Bonded dsl modem router C4000BZ newest version gigabit. All Rights Reserved. Visit theWAN setup pagefor step-by-step instructions on different WAN configurations, includingPPPoE,IPoEandtransparent bridging. Option 2 is probably the simplest and is a good choice. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. Answer (1 of 3): I'm sorry, you've been lied to. The status light ring on the front will also display different behaviors at certain times, depending on the state of the modem. This can depend on the age of your home. Option 1:In theBrightspeed Internet app,go into theInstall My New Modemsection. We suggest using theMy CenturyLink appon your iOS or Android device to complete modem setup. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. The C4000BG and LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. If you have questions we haven't answered, or if you need any additional support with setting up your modem. Click on the options below for details and step-by-step instructions. At that point, you can begin the installation process. 448 0 obj <>stream Next, you'll need to find a good spot for your modem. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. After it detects the connection, the LED Ring will show green on your C4000BG when the Internet is ready for you to use. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. Call tech support back and tell them your modem is in a "walled garden" state. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. These are essential to make sure you get the best phone and internet connection. If the automatic connection is not successful, check your connections and restart the Device. found on earlier modems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. First, your modem will arrive in the mail on or before the date your service is scheduled to start. Try another phone jack if one is available. Concretely, you can control Security Options, DNS, proxy, LAN, Network Management, IP QoS , WAN, WLAN settings, DSL, ADSL, MAC, WPS block; amongst others. . WiFi extenders:If you have a C4000 modem and would like to boost your signal, we recommend ordering a compatible WiFi extender on our Accessories Marketplace. The LED ring in the center of the C4000XG will light up green upon full internet access. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. Connect to your modem/router's IP address (find the manual, check on the device itself, or look it up online), look for the broadcast channel among the settings (the location will vary depending on your device), and select an alternative from the drop-down list. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. The tech fixed the problem, and the new modem was able to connect to the DSL service. If you have theC4000BGorLG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Fast and strong wifi signal. If your device doesn't have Ethernet, you can instead connect to WiFi using the login information on the bottom of the modem. If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. If it is Red, please contact CenturyLink If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Filters arenotneeded if you use theC4000XG. Verified purchase: Yes | Sold by: bluehousesupply (0) (0) This page is for CenturyLink modems that look like this: For the following models: . I was told by technicians (multiple) that the USB is for NAS, USB or other cool thin. Dynamic QoS: Prioritizes data through the router for smoother streaming. Try rebooting the modem. Cookie Notice Theutilities menugives you access to several additional tools to manage and test your modem. Try plugging the green cord into a different jack. Verified purchase: Yes. Yes I know it's a WIFI6 modem, but wifi 5 has been a lot more stable for my purposes and needs. Check your service start date, wait till 5 p.m. on that date, then try again. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. C4000LG CenturyLink Modem by GreenWave (Renewed) Popularity Score 9.3. Please try another jack orchat with usfor further help. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. Up to 75% less lag time (latency) for gaming and video applications. 5. Try disconnecting the power, waiting a few minutes, and repeating setup. So I hooked up my old modem, and thank goodness my old modem works just fine. But, it also offers two DSL ports. CenturyLink Greenwave C4000LG DSL Modem - White. We've created a series of self-help and install videos to empower you to quickly get connected. Also, make sure you have entered the user name and password correctly. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. In this video, we'll show you step-by-step how to install your C4000 Modem. 4. These are essential to make sure you get the best phone and internet connection. The tech fixed the problem, and the new modem was able to connect to the DSL service. You may not have internet access though. Third party marks are the property of their respective owners. For an optimal experience, we recommendupdating your browser. If NO, proceed to the next step, "Check for connectivity.". Overall Performance: 85%. You may receive a notification earlier in the day to let you know that your service has been activated, and then you can start your installation. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way.This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. 423 0 obj <> endobj Please note that a phone jack is required to set up CenturyLink internet service in your home. which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. This gateway is tested and certified to run up to 940 Mbps on the Quantum Fiber network. Has been reset to factory default settings. LIGHT COLOR - DSL internet connection status. If you don't have a jack, chat with us to have one installed. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. There are multiple versions of this router, each with unique specifications. How to set up centurylink modem c4000lg mg yz. Product Description. Create an account to follow your favorite communities and start taking part in conversations. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. Tower modem setup guide. Free shipping for many products! Select the AP Mode radio button. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We've created a series of self-help and self-install videos to empower you to quickly get connected. Service blocking. View Product. But, if you don't want the app, no problem you can use . Please try another jack orchat with usfor further help. The main screen will appear. This means the network is not being detected by your modem. For direct customer support questions, please use the pinned CenturyLink Official Support Thread. These preset credentials cannot be retrieved, and your modem could become unusable without them. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? For the following models: Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link).
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