To be honest, Skyteam offers the most competitive product in Europe. This upgrade is not valid on flights operated by other airlines. I don't know and I am You receive an upgrade from Lufthansa for reasons of goodwill or operational reasons. And they're giving themselves a hell of an exchange rate on the USD there! BTW , " Martin" is an idiot! 7. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). The seat is reserved at least 52 hours before departure. Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. As Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. It appears that things have changed. When I get to their website it now says no seat reservation are available for this flight. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. 20% of the group can be cancelled free of charge up to . As a FTL, from one year I choose only LOT POLISH (FREE drinks&food, FREE baggage for FTL and seat, of course). Honestly one has to look closely and I am not sure they do. more, You seem to have JavaScript disabled. Conclusion. If the load is relatively light, I would just switch seats after takeoff, unless they enforce a no seat change rule. The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. The amendment fee does not create an entitlement to the selected seat number or category. I find them a pain, yet a necessary evil at times. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. I flew three airlines in my trip to Greece from California. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Turkish does the same. But United said I had to pick my seats. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? Probably to facilitate service, again at the expense of customers. A refund for this reason is not possible. standard seat, seat in the preferred seating zone, seat with more legroom). After 1.5 hrs. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. Surprisingly decent food and more than expected. This is the same system as Ryanair and other low-cost European airlines, albeit with a much higher seat fee. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. I flew Eco light last week from LAX to FRA and Im Hey there, Lufthansa Gets Punitive With Economy Light Seat Assignments. True, but Aegean does not charge the change of the seat for 25. I will wait until tomorrow or so. Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. So not even buy on board or a choice of beverages is available. LH seems to have given up any pretention to remain a high quality airline. Lufthansa, leading the race to the bottom since becoming a "5-star" airline. I'm still peeved that they want $50 per seat to select a seat in premium economy. That is decent. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: This is the version of our website addressed to speakers of English in the United States. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. 5 star? While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. When the checks from Lufty stop coming in. Thanks Lufthansa. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Lufthansa is the national carrier for Germany and the largest carrier in Europe. However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. You do not meet the conditions for sitting in an emergency exit row. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. Photo: Vincenzo Pace | Simple Flying. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. On the plane it was obvious that there were many open economy seats. Some of these are linked to specific airlines. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Lufthansa was able to book me a flight from Munich and even offered to pay the train fare. not inclined to argue with the German police as a foreigner! As a Lufthansa First Class or Business Class passenger, seats are reserved for you in the train's 1st Class compartment. You never know what it will be. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. Never understood how seat reservations are lost. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. You can only switch your seat to another seat or at a lower price. Airlibe management should review this situation and take corrective action to restore the glory. After checking again,they told me no, they see the payment but it is now too late. aisle or window. Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . They are clueless at Lufthansa about this. I've been flying with LH since 1982 and they have progressively become worse and worse. CarolGreat story. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Alternatively, you may use. Untrue - just flew two international eco light legs with the liberty to choose any seat at check-in. Passengers who have already purchased an advance seat reservation can change free of charge. Haven't been successful with Swiss yet. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. I had to pay $280 US to check one. Book your flights with Yatra.com and hold your seat for free. Save. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. If not then call the operating airline. You have successfully joined our subscriber list. How can such an airline still have such a loyal following. You can pick seats by calling them at 800-645-3880. Lufthansa Airlines Booking 844-822-0538 Number is an efficient and convenient way to book flights with Sun . Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. It is usually labeled "Airline Reference Code" or something like that. First off, there is a strike at German Airports today. You would like to change the seat offered at check-in at your own request. LFH flights service have been deteriorating significantly both on the ground and on air. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? You can also book a hotel or a rental car directly, or even take out travel insurance. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. Please note the following special conditions in such cases. "Punitive" seating is just one more reason I feel I made the right decision. Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. On the day of my flight I also received confirmation for those seats. From 21 March 2022, it will no longer be possible to book Premium Economy . Wizz Air baggage allowance 5:52 pm. They are never price competitive, never flexible (OS is even worse than LH in that regard), the inflight product in Economy, Premium Economy and Business is subpar and increasingly their aircraft are old and shabby, I flew a 29 year old A320 from VIE to FRA on Friday that was in rough shape interior wise. Review: EgyptAir Lounge Cairo Airport (CAI), Lufthansas Boeing 787 Business Class: Exactly As Expected. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. If you have a credit card that pays for such fees then this would be a charge the benefit would include. I can see the seating part of the interface, but the link to change seats is gone. Is this guy for real ? The only reason to not take Ryanair is if you're travelling to a city where they use secondary airport, or when the schedule doesn't suit you. According to the Seat reservations for Economy Class passengers page on its website, it may not be possible at all for you to request a seat more than 23 hours in advance of your flight because it does not have a Lufthansa flight number. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. a change of aircraft type resulting in no equivalent seat being available on the new flight. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. Our main flght attendant was funny ,seemed to enjoy his work and was professional. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. Yes. Country and language selection; currently. I will avoid Lufthansa in the future as much as possible. This includes wireless charging, Bluetooth connectivity . Who cares to fly with these racists anymore? You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. If you only want to purchase upgrades for some of the passengers travelling under one booking, please contact our Service Center. With an Economy Class booking, you can reserve your preferred seat online up to four (4) days before departure. I have confirmed seats for those chosen seats weeks in advance. This is taking profit at the expense of customers. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? their Companions). This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Thanks. Multiple seat changes are permitted on the same leg of the trip. This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. Theyve been getting meaner and meaner and meaner with basically everything. You change your seat, but the new seat is cheaper or free of charge. 5 years ago. Payment flexibility Book now, pay later. A refund for this reason is not possible. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. I go to the gate agent and ask for help. RT London , have cream tea get over jet lag,have some fun, see a friend and then fly to wherever . Economy Light is Lufthansas version of the basic economy fares that we have with the major legacy carriers in the United States. total phone time all I cared was that I got my seats that I had already paid for. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. At least for us, our United Flight to Munich in Premium Economy was much better than I expected. I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. My return didnt! Per Lufthansa website. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. It could be that when you check-in for your flight (online and at the airport), the seat mystery will clear up. Others are not. Some of these seats are located in the emergency exit rows. Re: Lufthansa seat reservations are not possible on this flight. WTF MAN ? Last night, I noticed that my seats are missing again! Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. Since I posted we have called Lufthansa 4 more times in an effort to resolve our issue. The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). Some credit card benefits pay for travel directly whereas others pay for extra expenses. That seemed odd since I had previously seen them on United. Using United as an example, you can actually go to their website, look at your reservation, and see both the united pnr and the operating airlines pnr. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . The gap between Lufthansa and Ryanair has just narrowed even further. I am Star Alliance gold, but still had to pay for a seat further away from the tail How did LH go downhill so far, and so fast, without Doug Parker's help? If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. I would be able to accept this, if LH's tickets in Eco Light where cheap. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? You are not travelling with a person who would be dependent on your help in the event of an emergency. What do you make of Lufthansas Economy Light seating policy change? Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Save money on airfare by searching for cheap flight tickets on KAYAK. B) Why are you not refunding them when you change their seats ? I really enjoyed that flight. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. True for all US to EU flights as well. Please choose one of the following authentication options. Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. My bags were stuck in Frankfurt. LH has become one of the worst airlines in Europe. Some airlines do not allow you to pick seats if you don't book from their own web site. Some People scream racism when they are not following instructions or rules. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. A few days ago, I happened to look at my United app and noticed that my wife's seat selection was missing. Klm is was miles and more ahead ,(excuse the pun). Welcome to Ryanair no 2. I booked on United, then paid Turkish for a seat, only to have it disappear. Sorry, it was such a hassle for you. Lufthansa was a problem. This is not an ex-Philippine A350 and therefore has a 293-seat layout. This is the number that you can use to make a reservation with Lufthansa. Please view our advertising policy page for additional details about our partners. SO ! They know they dont have to try to do anything to attract customers, Im guessing because they (or rather the group) are often the only option that works for many people, especially in secondary European cities. When online check-in is possible for departures from Bangalore (check LH's . I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. I flew three airlines in my trip to Greece from California. Upgrades for codeshare flights** marketed by United but operated by Lufthansa ("LH") may be available and can only be requested by calling 1-800-UNITED1 within the U.S. and Canada, elsewhere call your local . Telephone our Service Center and book the seat of your choice on +43 5 1766 1000, Monday to Sunday from 08:00 to 20:00. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. You are not travelling with a small animal in the flight cabin. An advance seat reservation only applies per flight segment. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? So it doesn't affect your scenario at all. Based in New Delhi, India. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. I couldnt of course. Tends to be rather punitive against all that didn't pay fantasy prices for a shit product that honestly has little differentiation left to LCCs. Using your booking code you have access to all your flights. In reality, the differences between budget airlines and full-service ones keep reducing every day. You can then book or change your place here. Booked flight for my wife and myself from Charlotte to Munich via Lufthansa for a trip to Verona. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. Not being frequent plane travelers we thought this was prudent..
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