Service Cloud Specialist | Salesforce Trailhead Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang This is my current version name. Something a little odd- Have you added the chatter feed/publisher to the layout? advanced apex specialist superbadge solution. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Excellent statistics for your blog, thanks for taking the time to proportion with us. I can only click on the Email tab. I have both Email to Case and On Demand Service enabled on the Email to Case page. Processes. Theyre such a useful way to remember what needs to be done before you start. I learned so much doing it. Also, my email-to-case and email on demand are checked. Glad you figured it out! Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. By clicking Sign up for GitHub, you agree to our terms of service and i could pass the challenge, so great to have some experts available like you! Could you share what you have for your dashboard/report/etc and I'll take a look! Cloudy Technical Team is correct name wise for both the record type and the process. I'd try this- Delete the current process. This worked for me. I have created data categories and Subcategories and have activated.But have issue with the above error. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Review the steps to create the 'Cloud Technical Team Support Process'.". I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Leave a comment for the Trailhead Baby! Review the steps to create the 'Cloud Technical Team Support Process'. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. You, my amazing reader, get more than tips for a Salesforce Superbadge. This superbadge in specific helps building reusable granular components. I have the same problem, I have the same problem, could you solve it? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. If you want to check the support process' api name, you can extract via data loader. Service Cloud Specialist Superbadge. We recommend using a new Developer Edition (DE) to check this challenge. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I am stuck at Step 3 - Create service level and actions. Take a break, grab a snack, and watch this video. Have you set up the routing address? Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Below are tips and gotchas for each report / dashboard. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Ensure Agents have access to Knowledge when viewing a Case." I made two dollars today! Please guide me on this.Thanks. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Anyone have any idea? Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. @Trailhead baby I am having same error message. If you are short on time, start around the 20 minute mark. Use another way to specify capacity for the routing configurations. Below are tips and gotchas for each report / dashboard. I have the same problem and my Entitlement Process is already active :(. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. I also got this error. @MM - thanks for your time. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Help with Superbadge Service Cloud Specialist step 4 Hello Trailhead Baby! Also when i click on Overflow Assignee no records found window pop up. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Challenge 1 Configure Outbound Application and Integration Security. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! For example, Basic vs Premier support. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks for your time! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to [email protected] , I am happy to take a look. Any advice?Thanks in advance! Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. 3. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Initial Response milestone- You only need 1 criteria. Modified 2 years, 1 month ago. I got it figured out. (The badge is all click, no code.) Hello. I am not sure whether its correct or not. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. This comment has been removed by the author. I have created also both categories. Tags All reactions. Module. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Could you share some details of what you have? But not sure what is causing the macro to not find the email template. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi fixed it. Ensure Agents have access to Knowledge when viewing a Case". I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. The demand for UI/UX design implementation is continuing to grow. It is reason i m getting this error. I had problem with the chart, now everything is correct. nay help is much appreciated. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. hey,yes it was, i figured out after you replied. Would you like to share a few more details on how you currently have things set up? Some changes are done at Challenge 2. Did it help? The free lemonade offer worked! Ensure the Case Reason and Type Analysis report format is SUMMARY. Trailhead Superbadge: Data Integration Specialist - Forcetalks No. The worst error! thing I could be missing?Thanks in advance! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Sign in but i don't know what is next step? Thanks a lot in advance. Ask Question Asked 2 years, 8 months ago. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I dont see any check box under layout properties of Knowledge. I am not sure what I'm doing wrong? Ensure Agents have access to Knowledge when viewing a Case". Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. MVNO Providers3. Very helpful, thanks for the information! THANK YOU! The custom email button I made was visible instead but was not approved by the Trailhead check. What other fields do you need to add? Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Ensure you create the Cloudy Weather Resolution automated action. It has to be so simple. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Well occasionally send you account related emails. When I made mistakes, I simply reverted to the last saved version. Ensure you select the correct Chart format." I was very impressed by this post, this site has always been pleasant news. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." We recommend using a new Developer Edition (DE) to check this challenge. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. In the worst conditions, Ursa Major panels produce ~25% of maximum power. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Still stuck? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. A support process is similar - different stages apply to each process. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I wish I had a good answer for you! You should be prepared for a heavily scenario . When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. "Please help to resolve this. You, my amazing reader, get more than tips for a Salesforce Superbadge. Usually this is due to some pre-existing configuration or code in the challenge Org. Hope this solves it for you too. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Expert Tips on Getting Your Billing Superbadge - ITequality I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Health Cloud Superbadge This is my journey- a normal kid by day- a Trailhead explorer by night. Thank you very much for such an interesting post. Hi All,I am currently stuck at challenge 4. Could you suggest how to troubleshoot it ? 3 new items on utility bar. I'm at a loss as to what I could be missing. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure you create the Cloudy Weather Resolution automated action. Ensure you group report results correctly. Issue was with the Lightning Page Layout. Tonight's challenge involves the creation of two processes. Use the search o. Hello! I kept that particular module open one on screen while I walked through this step. Good to hear!!! I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. No. Thanks! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Take a break, grab a snack, and watch this video. (Hint- The name of the component is not "entitlements"). I have enabled the knowledge user check box in the user profile. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Keep working, great job i believe you should like my post home care specialists. Still not sure what Im talking about? +12,700 Points +300 points. not sure how to troubleshoot this tho..@_@, hmmm! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure you set up the routing for Advanced Cases properly. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Was this badge FUN or what?! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Tnx, hmmmm What you have sounds correct. Glad you solved the problem! You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Ask Question Asked 2 years, 8 months ago. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. My brother has started to play with me! I have to double check the directions, but I believe that you just have to add a few values. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". If you did them recently, try not to leave it too long to attempt this superbadge. Processes. You signed in with another tab or window. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Install the unmanaged package from the prework if you haven't already. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). 43 are for Admins. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Are you using a Dev org or a playground generate from Trailhead? My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Any hlp? I got the stages added - its the 'and assign' that's hanging me up. If you haven't taken the Onmi Channel module yet, now is a good time! Click on the category and note the "group unique name" - verify that it is Billing_Topics. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I have used knowledge 1000 times and have never had anything like this. Various trademarks held by their respective owners. Youll need to enable this whole feature before you start I wont give away what its called! Hyatt Place New Taipei City Xinzhuang. R&D, A project with Daddy: My favorite daily process! Any help would be greatly appreciated. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Look at the page layout and enable knowledge. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Has any code been used with your org? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Remember you can only have one assignment rule per object and the instructions specify two routes. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. When I made mistakes, I simply reverted to the last saved version. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. This is my journey- a normal kid by day- a Trailhead explorer by night. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Challenge 1: Automate record creation. Hi I am getting the below error. What am I missing? I am not intending to give out the answers, just a little bit of a nudge. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I was convinced I was missing something and racked my brains over it. I have sent screen shot of my report to [email protected] . to your account. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Search for an answer or ask a question of the zone or Customer Support. How frustrating! Thank you SO MUCH. R&D, A project with Daddy: My favorite daily process! For those of you who know me, you probably know that Im lucky enough to have a job that. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Sometimes it seems that the most frustrating problems have the simplest solutions. The macro itself is working fine. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Confused? Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Configure a named credential and remote site according to the specifications outlined in the business requirements. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I had to do a quick refreher on this topic mid-superbadge. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. 2 comments Closed . Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. It is now working. on 6th challenge. A mistake I have made many times as well! Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. And I've included milestone tracker in the page layout. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Did it help? I even tried to create a new playground and start over (that only made things wose). Challenge 5 error : We can't find a field called 'Question Long Text Area'. Why the change of heart? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Ensure you group report results correctly. " It still gives me the same error that it isn't found. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling "my report is looking all correct. Enter the billing service credentials in the custom setting. Any clues as to what I might be missing? Ask Question Asked 2 years, 8 months ago. Let's do this. Could you shoot over a few screenshots of what you have? I removed those and then the trailheadapproval was there. The solution? I've been stuck on this error message for two days! read more, Youre going to think Im totally pathetic for writing about this!!! Ensure you set up the routing for Basic Cases properly." and me too!! Did you create a new console? My brother has started to play with me! Which Trailhead Superbadge Is Right for You? | Salesforce Ben This way, I can take a deeper look. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I'm chasing my own tail. Rated Accounts by State The record count for state and account rating are automatically added. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help.
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