>. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Need support for other hubs and routers? BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. 03-10-2020 On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. It only fires up when you open a browser. I saw the post about the public/private. It never occurred to me that bridge mode would bypass the router section. Great. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Save the file. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Been running flawlessly for 2weeks now since running the system in this set up. Expert Reviews is a registered trade mark. BT have advised me this a fix should be out this week. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . How do I use my Smart Hub as a modem only? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Just plug 3rd party router into the wall mounted Openreach fibre modem. I also want to be able to repair and modify the frame. Your BT Business Hub should now be in bridge mode. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Maybe this is a shoal of red herrings! "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. The router is now displaying hidden ssid. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Connect the cable to the hubs power port, plug it into the wall and switch it on. "We're sorry for any inconvenience caused," added the spokesman. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. This means that you've got no control over which network your device joins. If your BT broadband home network is playing up, you're not alone. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Then you can use the Orbi router in Router mode.3. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. What is Smart Setup on the BT Hub? Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Ask questions and share tips with other people 24 hours a day. 9:11 AM This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. If it doesn't accept the admin password, click on Hint. (the macaddress is the same as the wifi router apart from a few letters. Fix problems or report a fault with our troubleshooter. BT will be rolling out an update to all devices later this month. I have an update to share with you all regarding this issue. 9:11 AM. Turn off 5ghz and install the boost followed byall speakers. Make sure you've completed every step of Smart Setup. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. This wasnt an option for me however as my router isnt near any of the speakers. After trying to set bridge mode and saving (the save appears to hang) I eventually. We'll send you an e-mail with instructions to reset your password. Smart Setup is BT's online set-up wizard. BT is offering firmware updates to those affected. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. The company did not reveal why the problem was occurring. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Well update this post with any further newsas and when we receive it. Do I need a WiFi 6E router to use WiFi 6E products? The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Using the BT Hub Manager BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. all fixed. You'll find it on the back of the Hub if you haven't updated it. - edited The handler switched off 5ghz frequency remotely. Announcements, Guides & Community Updates. Click a dropdown for your model of Hub. However, I agree with some of the comments. On your device search for your network and enter your password exactly as shown. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. 2023 BBC. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Guide to 4G Assure. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. 11-05-2020 Copyright Expert Reviews Holdings Ltd 2023. It means I have a redundantSonos Move which is incredibly frustrating. Guide to the BT Business Smart Hub 2. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Almost instance response. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Time will tell if this is a permanent fix but its worked this evening. Check that you're connected to your Hub's network. AP mode is preferred if you have a ISP modem/router that can't be bridged. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? Pretty obviously really if I look at an old BT modem. 4) Enter the Admin password. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Users . BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. All rights reserved. 11:46 AM A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. The BT Home Hub 2.0 was a combined wireless router and phone. So some transparency is needed so customers like myself know that this is a commonissue. (the macaddress is the same as the wifi router apart from a few letters.) Read about our approach to external linking. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. To make this change click on Advanced Settings, Wireless. 11-05-2020 Insert the other end of the broadband cable into the Broadband socket on your hub. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. 01-10-2020 Click a dropdown for your model of Hub. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Please try again in a few minutes. Navigating ones way through these conflicting accounts is not easy. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Go to My Network. It should appear as soon as you connect to the Hub and open a browser. What's the least amount of exercise we can get away with? ***The radically changed Web Admin Interface of the BT Smart Hub 2. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. 01-10-2020 Sorry, our virus scanner detected that this file isn't safe to download. Does anyone know if a Sonos Boost would resolve the issue? https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Accessing the Hub Manager using a Hub 3 or Hub 5. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Ive had the cant find Sonosproblem for a couple of weeks. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Cleverly, the security password is the same for both networks and can only be changed for both. Enter the username and password for your BT Smart Hub 2 router. Therefore, it costs more money and were stuck in the contract till 2023! No problem. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Re: BT smart hub - hidden bridge mode menu ? Sorry, we're still checking this file's contents to make sure it's safe to download. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. The app then stopped working. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. This is so you can learn about some of the most important features of your BT Broadband package. BT Smart Hub settings - make your router faster and less annoying. This should explain it. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. 10:43 AM. This will take to a status screen. What? - edited Its only when you connect direct to the Hub. Assuming it will work on the business hub though as it's a visible option. Simply connect a 3rd party router to any LAN port on the hub. Navigate Advanced Settings > Log in > Broadband > Internet. Can you seamlessly switch back and forth between the two modes? Connect the cable to the hub's power port, plug it into the wall and switch it on. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. - edited This is found on the back of the router and on the removable card. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. I too have just discovered this thread, having tried to sort things out for the last week. Find out which main phone socket you have Find out about your Openreach modem Scan the QR code to enter your hubs details automatically. Also problems connecting to my wireless Canon scanner printer. MacBook then doesn't work. It looks like the 'Bridging' button simply does not work. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Check which BT Hub you've got >, It only fires up when you open a browser. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Use our hub light guide. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. 10:38 AM If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. BT added that an update for all users would be available by the end of May. on I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. 8) Wait for your devices to reconnect. Therefore, we can consider this issue closed. My router is getting blocked despite following all the advice above and anything I could find online. 01-10-2020 When the lights have stayed solid blue for two minutes, your hub is ready to go. I just tried it with an old, Not sure if it was still broadcasting the SSID. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Understand rental and other basic charges, Enter the admin password. Thanks. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. How do you turn off wifi? 1 user liked/thanked this post: Configure the modem for transparent bridge or modem only mode. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Yes its not ideal. Enter http://192.168.1.254 into the address bar to go to the management page. Plug the microfilter into the socket. Will give this suggestion a try. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? However, some older devices are incapable of operating on both. Enter the admin password. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Just log in to. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Remember your broadband can be activated any time up to midnight, so you may need to try again later. 8:32 AM The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. 03-10-2020 6:38 AM BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 7h47. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 9:48 PM. Let's take a look at the legacy BT routers that are still capable of getting you online. I may try the hardwired solution if things do not move fast. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. A spokesman for BT told the BBC only a "very small" number of users have been affected. It can. Change the /internet part of the address to /routing. First, you need to connect to the router's web management page, so that you can change the settings that you want. To view the router settings, go to http://192.168.1.254. Forgot to mention the third solution is hard wire a speaker to create the Network. At conservative gathering, Trump is still the favourite. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. How are people to fault trace if they dont know all of the possible scenarios? Therefore, we can consider this issue closed. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Was quite easy to get the money credited to my account after that : ). Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Changing Wireless Modeto 2 didn't fix the problem. 01-10-2020 Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. There are simple ways you can boost performance and get the best from your broadband. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. . Simply connect a 3rd party router to any LAN port on the hub. Manage your account Not sure which hub or router you're using? To turn the lights off go to Home, Hub light control. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Connect using the details on your hub Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later.