You are the seller. '&charset='+document.characterSet : '')); Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Should I wait for the seller to contact me? This can be useful when the buyer isn't completely satisfied with their purchase. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Read our most popular questions and answers about handling return requests from your buyers. Otherwise you can consider this closed - nothing more for you to do. I report him immediately and call CSR. Buyer's expect returns. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. i probably get osmo pocket instead." And we had to let him. Tip How to go about returning an item when a seller doesn't accept returns? This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. @missjen316 wrote: Fit issues are not covered by the MBGs. I.E. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If you're responsible for return shipping. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. See Partial refund guidelines. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Need to report a problem or not sure about the next steps? Ebay has a 30 day money back guarantee that is available on most all items sold here. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. eBay and PayPal will not even look at video evidence. Enter the amount you wish to offer the buyer. You are not alone. The seller is required to respond and provide a solution to the buyer's issue. Currency exchange rate applied to refunds. am I required to pay for shipping? if (document.referrer) document.write ("&referer=" + escape(document.referrer)); You accept returns in your policy, and the buyer changed their mind about a purchase. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. There is no more seller protection. document.write ('&cb=' + m3_r); Tip As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. I was not trying to show how it 'benefit a buyer". Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? The buyer claims the item is not compatible with his mobile phone. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. As you may already know or will find out after watching this . How is it a benefit? To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Classic Ebay sneak move. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 04-18-2022 Buyer's expect returns. This can be useful when the buyer isn't completely satisfied with their purchase. I just sell locally to avoid all shenanigans. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the buyer is responsible, choose your return address from the dropdown menu. So they can make it sound as the 23 days was trying to help you. On the next page you'll see the refund amount. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Open a Disput. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Tip However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Extremely frustrating. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If an item is being returned, the seller is responsible for return shipping. Create a list of items the rule applies to. Annoying isnt it. if (!document.MAX_used) document.MAX_used = ','; eBay may step in without the buyer asking, if the seller didn't respond to the return request. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. 04-18-2022 But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Accept the return:The buyer will send the item back to you for a full refund. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Please use this in a story so everyone knows. document.write ("<\/scr"+"ipt>"); For example, you may have opted to automatically accept return requests. IMO as a seller its always better to accept returns, as you then have some control. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); No returns sellers can't "refuse" a SNAD. In some cases, your response options may differ. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. See ourpartial refund guidelines. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. 04-18-2022 I feel that I am being totally screwed. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Fill in the total refund amount (s) and the return reasons. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Select the percent you want to deduct from the refund amount. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Select the percent you want to deduct from the refund amount. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. A Not as Described case does not require you to return the item at your expense. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. How to issue a partial refund after the item is returned. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Keep in mind that some returns can remain open for up to 35 business days. For example, you may haveopted to automatically accept return requests. But, yes, you get refunded and get to keep the item as well. See Exclusions and special coverage. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Welcome to the Returns board! eBay may hold the return request open for up to 35 business days after the date the return was accepted. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Learn more about our. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab.