The temperature sensor of the controller has been damaged or disconnected. Do I need to/ Can I remove the battery to charge? Do we mount it internally for a full stealth build or do we make it accessible (though more unsightly) on the outside of the downtube? The assistance will still work but only for approximately 50 miles. This thing works wonderfully. The chief editor of this site, eBikeBuster. After completing my graduation in mechanical engineering, I worked for a renowned e-bike manufacturing company as a technician. Email us today, and get a reply within 24 hours on weekdays! Properly inspect all the visible connections and see if the display is adequately engaged or not. Press Button B (bottom button) to decrease the assistance level to the next level down until no assistance is provided. Contact our helpful and friendly customer service team for assistance. Uncomplicated, painless, and very sleek. Communication error issues can cause while there is an error between the controller and display. Remember, if youre unable to rectify any error, always contact your authorized dealer rather than doing guess works with no fruitful outcome. Charge the battery within the appropriate temperature ranges. Adam, The electric bike comes with some common errors, whether its an expensive one or an average priced electric bike. We've got you covered with our in-depth e-bike operation guide. This is often referred to as electric bike error 5. Check charge point and charger. Check your brakes first. 6.4 oz. Bosch Intuvia Owner's Manual. Temperature sensor damaged. Please install the specific Battery Pack for your eBike System. Restart the system. These kits are easy to install, you should only screw the battery holder to the frame, put the battery in and connect to the bike the same way the charger does. Check the motor and peddling sensor cables. Good Evening, During the start-up procedure, the button will initially turn green to indicate everything is working correctly. For the battery to power the motor adequately, it needs a solid connection with the mount connecting the battery leads to the motor. Throttle damaged or out of operation specifications. It is important to note that electric bike error codes may vary with different manufacturers. Ebikemotion Support Section Videos listed below require a Cycling Prophet account Click the owl icon to create an account if you don't have one already Introduction To Ebikemotion 50 pts. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago If your bikes have any error between the battery and controller or motor plug and controller, this can happen. Thus, this article will show you the electric bike error codes in detail. To do this, we needed to consider carefully which propulsion system was best suited to helping us achieve this goal. To do so you would have to remove the bottom bracket and crankset. The three power assistance levels are pre-set to offer you a set amount of power at each level. If the problem persists, contact your eBike dealer. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. S6 Evo Neo 50 pts. The sensors of the battery pack got damaged. Electric bike error codes are manufacturer-generated values that represent a particular fault in the bike. Improper connection between the display and controller-. Update files are available for remote repair, please contact CSG warranty. thanks for checking out our blog post about the Orbea Gain. startxref Yes, by default each motor map is set to 100%. 0000009524 00000 n Check the cable; try unplugging and replugging. c[bk8zmk~ PW Pink - If the LED displays a solid pink colour, this means that the system has entered 'safe' mode. Though this is not currently offered further development of the app will provide GPS navigation aids. vAA0ptc EWYO B5h*MJ )1686k4m +IOLXh`@i;c1z=h@} U Solution: Try reconnecting all the primary wiring harness connections and the motor lead connection with the speed sensor and battery. Display shows a motor on it and front motor does not work. The battery was down to red and I charged it fully. If the problem persists, contact your eBike dealer. Error in the communication with the Battery Pack. We recommend an iPhone 5S or newer, as well as Android 5.0 or newer for a smoother experience. Ribble e-bikes are built around the Ebikemotion X35+ 36V/250W M1 Motor System. Select the Pulsometer option and follow the instructions. Check if your battery has an on/off switch. Speed or Torque Sensor Error The speed or torque sensor errors can get some errors as they have been overused. Check sensor speed. Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. Change the state of the Demo Mode to Activated mode. You may not get power if any of those are bent or do not contact properly. It also goes over what other colors might mean, and how to use the IWOC ONE to use your e-road bike to it's fullest. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. What type of battery is it? Here you can review the data from previous rides and optimise your training programs by recording, displaying and analysing various parameters. My bike is a hot system sold by Hotstream bikes through Amazon. Charge system for 3 hours until error disappers. It occurs when a biker pulls the throttle cable without slowing down first, resulting in abnormal responses. It commonly occurs when there is a connection issue in the mount and battery. 0000011148 00000 n Ebike Conversion Kits-Ebike Batteries-Ebike Accessories-EbikeCables and Spare Parts, All comments are moderated before being published, A short sentence describing what someone will receive by subscribing. The dealer can use any flash drive Getting error codes are something that no rider wants to see. There are a few things to look over here. Insert the ANT+ dongle and all the cables and connectors inside the top tube to the seat area of the top tube. If error persists try a new charger. The Battery Pack voltage is not correct for this system. Please reduce the demand. How do you then select an assistance level? https://www.ebikemotion.com/web/error-codes-reference/, https://raleigh.zendesk.com/hc/en-us/articles/360002547637-ebikemotion-error-codes-and-fixes. Sign up for in-stock updates and discounts! If so, ensure the switch is on. If you reached this page while searching for other errors, here are some links that might help: 0000030681 00000 n Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. Behavior Turn off enable contextual audio advice to eliminate sound notification Turn off enable summary audio advice - notifies you of assist level, battery life every time you have an app open and switch power setting on the bike. Got a new Ribble e-bike and want more assistance with how exactly it works. The eBike is outside of the permissible temperature range. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z Up top, weve highlighted via video how to use the bicycles major features. If the problem persists, contact your eBike dealer. Start Activity: Start Activity, as well as the whole app menu, is accessed through the app's menu drawer. You will need to take it to a dealer that has the necessary cable. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? How does the range extender connect/fit? 0000003701 00000 n I am not sure if this will comeback but for now it seemed to fix it. Check point is in good condition. ebikemotion APP is one application to be used in combination with one smartphone as bicycle computer for standard or electric bicycles (e-bikes). The app is compatible with all of the e-bikes in our range. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. Seller claimed it was a faulty PAS (Hall effect) sensor, but it was something more obscure (Phase III connection error: Erorr code 24), which sounded more motor like to me. If you use an incorrect battery, then it will go into the sleeping mode or not function accurately. Did we choose a hub-mounted motor or a bottom bracket drive motor? Yes, the battery is removable through the bottom bracket and the motor is also easy to replace. To turn the system on, short press the button and the LEDs will illuminate. Also, the released dust particles from the brake levers can cause speed sensor error. Basics covered in the video include choosing navigation options, common destinations, and how to download maps. The beauty of this system is that you are fully in control of how much assistance is offered at all times. Connect the bicycle to the Dealer APP and check the battery temperature. Also, check if there is any silicon interference or corrosion damage. I need to update this post. High voltage or incorrect battery use on the bike shows electric bike error code 7. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. Power supply problem in the HMI bus. In this case your accessory exceeds the specifications of our output. Thanks. Thanks Connect the bicycle to the Dealer APP and check the battery voltage. It will show electric bike error code 3. Reduce the discharge speed or stop for a few minutes. This is often referred to as electric bike error 5 Want to learn how to get the most out of your electric bike battery? If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. Light Blue - If you are using the companion app and receive a notification on your phone the LEDs will briefly illuminate a Light Blue colour. This cage replaces the bottle cage situated on the seat tube of the bike. Check that with the accessory disconnected there is no error. False battery polarization. Please contact your eBike Dealer to activate it. Where the instructions refer to a 'short press this indicates one quick press of the button and then release. When throttle becomes unable to return to the start position. He ordered from Amazon the SW900 ebike kit and 2000 volt battery. New riders may not know all these error code facts. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. That voltage should match your battery. xref The code iam getting is E0600. Read on to find out how to turn your smart device into a dedicated training tool for your Ribble e-bike. 0000010427 00000 n We would encourage you to try all three out and see which works for various terrain. Try to restart the engine. 2 minutes in the shop and done. The handlebar-mounted control unit has a bonus feature that provides a little extra assistance if you need to push the bike. Here is the issue: after the ride I review my activity but I don't see any error message. I havent ridden it at all so is there a faulty sensor in the hub? I went the "suggested way" and am waiting for a new charger. Some use the electric assist as a training tool to become faster on their standard bike, while others use the electric assist to get out and have fun. The link above does not show all the error codes, at least not the one I got which is 201. Seems to be a common problem. Speed Sensor error - Motor consumes but Speed not received from sensor. If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. Continue charging. I have had a error code that shows itself on my ebikemotion app while riding. Saturday: 10am5pm [email protected] or tel: 850-838-4742 03. e. Refasten the Iwoc One to the top tube with a 2 mm wrench (1Nm). Can you please help or put me in touch with someone? Allow the battery to heat up slowly in a warm place. Here is the issue: after the ride I review my activity but I don't see any error message. Charge the battery with the original Bosch charger based on the information given in the Bosch's instructions. So I swapped wheels to check if the problem was the motor. I got the same problem. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. People who use electric bikes often get some error codes on the display. If you dont turn on the RE until the battery drops to the amber lamp, you will not see this problem. Did you solve it? Make sure your ebike is powering on and your display panel lights up. The new external battery kits to install on any bike that has the Ebikemotion X35 motor system. He had engineering degrees in Bachelors and Masters. 0000002866 00000 n David is the owner and the main Author of this site Electricalwheel. Check for silicone interference, corrosion damage, or loose or damaged cables. Short press the button to set the LEDs to flash. Accepting the change you have made maps those levels and the mode to the controller. Please check the battery Pack connector. Some common electric bike errors are-. Well, let's say, for example, you find that the Medium (level 2) assistance setting is providing slightly too much assistance. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). Have connections and connections checked. Many riders have a tendency of pulling back the throttle cable and let it go even without a slow release. After google searching some I found a site that is not Orbea which explain this code as "Active balancing circuit" and told me to "Allow to charge until the error disappears (around 3 hours). (801) 364-0344 Want a bike quick? Consider replacing the torque sensor, controller, or drive shaft. You are using an out of date browser. Continue charging. Also the PAS wont kick in on level 4 or 5 If you stop midway through your route, the computer will pause the timer, and restart it whenever youre in movement again. Yes, you can cycle through 3 different assistance modes (which can be configured further in the companion app), or choose to have the motor turned off completely; all at the press of a single button. Try disconnecting and reconnecting the motor cable. Regards, Open the settings menu. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. White means it is at full capacity; progressing down through Green, Amber and Red to indicate a maximum of 25% remaining. You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. Will be returning it to the dealer tomorrow. You have turned the system on and the LEDs are now displaying a solid colour to indicate the amount of battery charge available to you. So, having decided on the hub drive motor, one system stood out above all others. Please reduce the demand. 0000010726 00000 n 0000003248 00000 n Sunday: Closed, 1352 White Pine Canyon Rd One of the key functions of the app for e-bikes is fault diagnosis. Also, due to bad or cheap cables, this issue can happen. At which point the LEDs should turn white and then release. Using the navigation or maps requires a $4 per year subscription. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. Motor cable is not connected. Press question mark to learn the rest of the keyboard shortcuts. In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. If this persists, consider replacing the controller. Also, with the help of the eBike app, you can see the details errors. First things first: turn on your bicycle, and make sure the Bluetooth on your phone is on. Letting you keep track of everything from charge status to training data and performance analysis. Register using either your email address or Facebook account, at which point youll be let into the app. But you should be able to fix common and minor faults in no time by following the guides above. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. It wont function correctly, indicated by, The battery voltage is too high to run the bike. Current supplied by the Battery Pack is too high. Just what sets these award-winning bikes apart from the rest? Contact your eBike dealer. Ensure none of the pins is bent and are all in line with the arrows. Right: Handlebar-mounted Trio control unit. It happens when the motor cable is disconnected. If this doesnt work, the speed sensor could be broken and needs replacement. Its on a dual motor e cells super monarch. Bosch Performance Line 25kph Drive Unit Manual. This is the MAHLE X35 SmartBike System. With any error, the e-bike started flashing. Using OpenSource systems for navigation (OpenStreetMpa) and Weather (OpenWeather) Every error code defines different issues with the bike. No return alert - a reminder that youre approaching the point in which you have less battery than necessary to return to the starting point. Do I need to pedal to ride this bike? Treadwell Neo How To Videos 25 pts. To activate 'walk assist' mode simply hold Button B for 1-second. 107 24 . This can be very annoying if left on, be sure to turn it off! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the meantime, if you continue to ride with the range extender connected it will clear the fault once the main battery discharges a little. Currently, we are unable to ship e-bikes to the US due to stringent regulations surrounding Li-Ion batteries. To turn the pedal-assist system off, simply hold down the button for approximately 2 seconds. The bike obviously goes faster if in freemode but I cant get the right setting. It occurs when both batteries are fully charged. Never hurts to have 2, but is it really a firmware issue? What electronic drive system does it use? It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols. For any error, your electric bike will flash a light indicator or display an error code. 2. Everything is plugged up. Upon opening the app you will then be asked to enter your email address and password. Turn compatible lights on/off (if fitted). Stop charging and protect bicycle from wet and cold until temperture of cells increases. The first time I ended up solving it by ridding it in this limp mode till the battery was down to 90% and when I plugged it in the error went away. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. Hello dubman. Also that Mode is invisible to you in that situation. It uses a widget technology and allows users to completely set up the information they need to see. Put it on charge and linked the app and it reported error 201. If you've not heard of MAHLE before, they are pioneers in the use of environmentally friendly and energy-efficient technology in the motor industry. Select a point to choose it as your selected destination, Bike Connection status to EBM: indicated connection status to Engine Maps. With a computer, you can reboot it. The optional range extender is supplied with its own bottle cage-style bracket. This colour indicates the amount of battery charge that is available to use. 500 miles on bike. When connected to the bike it charges the main battery when assistance is not being provided. What should I do if my treadmill is slipping? Les diffrentes erreurs possibles sont : Erreur 21 ou Erreur 30 : Problme de connexion (cble mal branch) Erreur 24 : Problme sur le cble du moteur (mal branch ou abm) Erreur 25 : Levier de frein engag l'allumage (c'est a dire que lorsque vous allumez votre vlo et votre cran, il ne faut pas rester appuyer sur les leviers de freins)