Direct as well as train management staff for sound human relations plus operational skills. When you create your own gas station manager job description, remember to list requirements that are unique to your gas station, as well as requirements that would be true of any gas station manager. Enforce all corporate, local, and state policies and procedures, Ensure that each customer receives outstanding service, Track inventory, sales, and other items to customers, Ensure appropriate merchandise stock levels, merchandise presentation, signage in all departments; ensure selling floor is adequately stocked, Process invoices, mark-ups, mark-downs and price, and gas audits, Supervised a group consisting of eleven employees, Calculated and monitored inventory levels. They must be able to create excellent connections with all of their clients and give t, them the finest possible service. Employee Scheduling: Scheduling is the practice of arranging and allocating work shifts to workers. How Much Salary Does an Assistant Manager Make at a Convenience Store? The responsibilities of this position are to: 1. Out-of-stock products can cost gas stations hundreds of dollars in lost sales. Ensure to maximize profitability by superior client service, effectual and prompt communications as well as follow-up on every pending matter with customer. Oversee fuel deliveries to service station. No matter the size of your station or the products/services you provide, your gas station managers are responsible for the whole business operating smoothly and ensuring the demands of customers and staff are satisfied. Ensure that employee conduct standards are met at all times and implement the companys disciplinary policy with written warnings and terminations. Managing a gas station requires people skills to deal with customers and employees, and math and managerial aptitudes to handle the business side of the operation. Night shift + 1. If you think taking this occupation would benefit someone you know, you can easily share it through the medium of your choice. Ensure that all local, state and federal criteria for the authorized operation of the gas station are satisfied by all personnel and customers. Gas Station Attendant Job Responsibilities and Duties: Collect payment from people at a petrol station Deliver change Fill up an oil tank if requested Distribute lotto tickets Accumulate and try to get rid of waste outside Offer invoices to customers Charge purchases to consumer credit cards The range of pay for gas station managers is $9 - $16 with an average of $13/hour. organise employees' work in the service station, instructions how to enable JavaScript in your web browser. No matter the size of your station or the products/services you offer, your gas station managers are responsible for the entire operation running smoothly and ensuring the needs of customers and employees are met. Maintain the service station premises in a neat and organized manner. Attitude that puts customers at the centre of the business in all cases. Collect samples for analysis or testing. JOB SUMMARY. Some customers may have questions about gas prices or other store products. The Store manager is responsible for day to day store operations, including scheduling, training, and supervising employees and assistant manager. They typically work right below Assistant Managers and eventually move up to these supervisory roles. Gas station managers also feature their lowest gas prices on signs. This involves maintaining pumps and other gear, as well as keeping the store clean and supplied with required goods. Move controls and turn valves to start compressor engines, pumps . If you do not have a high school diploma, consider attending courses to get one. Built long-term customer and vendor relationships, and was instrumental in conflict resolution. 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Ensure that employee behavior standards are fulfilled at all times and enforce the companys disciplinary policy with documented warnings and terminations. Managed day-to-day operations of a family business filling station. Your responsibilities include meeting customers' needs, maintaining the facilities, and helping people . They guarantee that everything is working well, from the pumps to the cash register to the cleanliness of the facilities. Met and exceeded company sales growth by 8% each year. Get a quick view of the requirements as well as details about, Address: No. Maintained and obtained a clean and customer friendly environment for various customers. Barrow, AK. Managed daily sales activities and controlled inventory. Shell Canada located in 4 different location in Abbotsford, British Columbia is now hiring full time and permanent Gas Station Manager. Oversaw the daily & weekly activities of ten employees. Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service. Monitor fuel prices on a daily basis and adjust whenever necessary; ensure compliance to company procedures. Manage the gas station accounting system. Managers may also build sales by offering superior service such as being friendly and willing to help people find what they need to customers, which leads to repeat business. Sometimes, their shifts can be long, as they often open or close the station. Conduct interviews, hire and train the new candidates and existing staff. Have solid communication skills: Gas station managers need to be able to converse successfully with clients. Other duties include creating the employees' schedule, training new employees, supervising daily activities and, A gas station attendant must have a good pleasing personality because it is his or her job to greet customers with friendly atmosphere so as to entice them to come back. Schedule employees work hours depending on company needs and staffing requirements. Managers must periodically count merchandise on shelves and in stockrooms, and place orders when necessary. Gas stations have evolved a lot from their humble roots. Ensure that security protocols, such as maintaining small amounts of cash on premises, are followed at all times. Create payroll reports (new hires, all employee hours logged, changes to payroll, terminations). Hire, recruit and train service station staff. Processed employee payroll and maintained financial records, Collect payment for services and supplies, Lubricate vehicle, change motor oil, install antifreeze, and replace lights or other accessories, such as windshield wiper blades or fan belts. For example, if you were given a job as a cashier or a manager, which one would you take? Greet and receive customers and guests in a courteous manner. Maintain beneficial relationships with current convenience store distributors and forming new relationships with distributors when advantageous or required by the ending of existing relationships. In charge of inventory, order merchandise which includes, cafeteria, Gas, repair shop and Inspection center. At age 14 or 15, you may be offered a role as a bagger, floral clerk, or cashier. Permanent + 1. You may also utilize your loss prevention abilities while evaluating surveillance video or analyzing data to see where there are holes in your procedures that might contribute to losses. Duties ~General cleaning ~Closing (or opening) of the store ~Stocking shelves as needed ~Customer service, as well as tending to lottery and gas sales ~Reliability for shifts . Arrange to have shifts covered (e.g. Safety & Security: Safety and security are two of the most crucial parts of a gas station managers work. You may also be responsible for recruiting and training new workers, thus showing an aptitude to teach others might convince prospective employers that you are capable of leading a team. These professionals also hire and train employees on running cash registers,. Identify areas for improvement and make suggestions to achieve this. Practice Activity Your task: 1. Learn about the education and preparation needed to become a station manager. The following are some of the responsibilities that a cashier may have at a gas station: Handling customer questions and concerns Gas station cashiers typically work with and provide services to different customers daily. Dear Sir. when employees take time off) Help staff resolve on-the-job challenges. With this many gas stations competing for business, a gas station manager is responsible for making a station stand out from the rest by carrying out specific duties to keep it running as smoothly as possible. These professionals also hire and train employees on running cash registers, operating gas pumps, cleaning floors and lots, emptying trash and serving customers. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure. Gas station managers usually work with few employees and may run shifts by themselves. 13. This guarantees that you know how to react if an emergency arises on your property. They also clean or maintain the station. When seeking a position as a gas station manager, you'll need to fulfill specific requirements, depending on the type of station it is and whether there's a service area or convenience store as part of it. Roys Station is an independently owned gas station located in Gainesville Florida and has been in operation since 1978. Gas station managers are responsible for the day-to-day operations of the gas station, thus they must manage customer service concerns, settle disagreements, and make rapid judgments. As a gas station manager, you may need to contact staff, customers, and suppliers over the phone or in person. Ordering lubricant and other supplies for repair shops, Ordered stock for sale in station convenient stores, Managed revenue and multiple bank accounts, Liaised with Shell corporate headquarters nationwide, Interviewed and hired all gas station personnel, Managed payroll, daily books, invoices and receipts, Maintained inventory, ordered gas and products for store as needed, Interacted with customers on a daily basis in a full-service gas station capacity. You could also utilize your communication abilities while composing emails to give firm information or answer staff inquiries. Ensure that safety measures necessary for gas stations are followed at all times. Its also crucial to be a great communicator so that you can give feedback and assistance to your colleagues. Plan the Roys Station budget and authorize expenses according to this budget. Because gas stations dont follow a 9 to 5 schedule, you need a flexible approach to work and the ability to cope with being on call at all hours in the case of an emergency. Inventory Management: A gas station manager controls the inventory of a gas station, including gasoline and other supplies. Many gas stations in the 21st century sell high volumes of merchandise, including snacks, ready-to-eat meals, beverages and cigarettes. Customer Service: Customer service is the capacity to offer a favorable experience for customers.