Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Buying a ticket was easy but now to see how the experience on board will be in a few months! DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. 93% of travellers recommend this experience. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. manufactured with at least 1/8 of an inch tread. Dear Sue Sturgeon,Thank you for your feedback. Each ferry company has its own cancellation policy. Add passengers: pay for additional passengers. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Rent-to-own and financing options allow you to get the trailer you need within your budget. Losing hope though Dont bother! They will look after you - Direct Ferries arent interested! How can this be possible. Thank you! Download the Direct Ferries app or manage your booking online through My Account. -10 min from Costa da Caparica by car -8 min from Cova do The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. I was unable to check in as the FRS website didnt recognise the details. However it took 5 weeks, dozens of emails for you to confirm the agreement. JavaScript is disabled. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. It is impossible to contact them and they are basically holding my money! Modern excavations have raised the possibility that the name Our customer support team will be happy to help. Please note that cancellation requests cannot be made via phone. Thanks for taking the time to respond but you're mistaken about the cancellation. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Point blank refused and they sent a refund without any messages to inform me. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. 2-3 Three Rivers Business Centre, Felixstowe Road. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Definite miles better than the outfit I booked with last year. This is why we offered you the closest alternative available we found with the ferry company you chose. Can I convert my ferry ticket to an open ticket? Do you mean direct ferries are trying to alter the contract or the op?. If the system detects something that potentially contradicts our. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! It's now a month later and they still haven't NEVER USE - they took my money and sold me a ticket for a ferry that never existed. We are easy to contact through our contact form on our website. All went well hope its the same when we arrive in Barcelona. These vermin are interested only in your money - not servicing customers. WebWill I get a refund if I cancel my booking? Date of experience: March 2022. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Please note that a small cancellation fee of 6 (euros) per booking applies. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Click on a category below to reveal the related questions. 2023 Trustpilot A/S. Tried to contact by telephone- dont take incoming calls. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. I made reservations Please use the contact form on our website to request a ticket change. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Heres to fair winds on our crossing! Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Follow us on Twitter for the latest WSF information! If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Instead we have an inside room. ***. There was nothing from you at all. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Please do not hesitate to send us a message or give us a call. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Channel House The booking process was straight forward and I received my eticket without issue. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. WebYou cant reach them by phone which is a problem if you need acute help. Would recommend at all cost, better buy is straight from actual company. Open tickets are valid for up to 12 months from booking date (see ticket conditions). WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Could be a little clearer to help new customers. Thank you for booking with Direct Ferries. Refund requests must be submitted prior to the product expiration date. . They said it would take 48 hours to confirm. So cross. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. I recently booked the St Malo to Poole ferry with Direct Ferries. The transaction currency used on our website is the euro (). Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. It goes against our guidelines to offer incentives for reviews. Scammed our group of 12- Disgusting company. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Thank you for booking with Direct Ferries. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Kind regards, Maya from Direct Ferries. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. How older, less computer savvy, or with no smart phone can work this out is a true mystery. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Please send any questions or comments to: [email protected] 2-3 Three Rivers Business Centre, Felixstowe Road. Verification can help ensure real people write reviews about real companies. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Can I request a ticket cancellation/change on behalf of another passenger? In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. We may also ask for additional information if you wish to change the email address or phone number you have provided. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Direct ferries is refusing a refund even though we are in lock-down. No refund will be given. They send Google link with location but doesn't work on my phone or computer. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. I even tried to take a person off and they wanted 214?! Direct Ferries are trying it on, (with your money).