Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. link. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. Receive data from the internet. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Do you try to delete accounts on Microsoft introducing new interoperability features, Do Not Sell or Share My Personal Information. 1. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - Sign-in with this account on the device registration page, then try enabling passwordless for the account. Finally, add the account again and turn authenticator backup back on again. All of this could be fixed with a one time bypass for cloud! The problem persists. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. How do I make sure notifications don't continue to go to my old device? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Unlike a password, we don't want you to remember this number. I have make sure that the battery optimization and all sort of notification permissions are allowed. WhatdoIdo? Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. We previously sent these notifications only through email and SMS. [email protected]. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. For example, say you set up 2FA on the Gmail account [email protected] in Authenticator on your new phone. On Android, Microsoft recommends allowing the app to access location all the time. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. I guess i've never noticed this as the notifications have just stopped working recently. Q: Why do I only get notifications when the app is open? Can you get notifications for some accounts on the app, but not others? A: Verified IDs are issued directly from your organization or a website. Some information from your storage is collected to diagnose the issue. Q: How is my location information used and stored? A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Any personal data collected is limited to information needed to help troubleshoot app issues. Microsoft Account unfortunately has been removed from Google play store. To use Microsoft Authenticator, you need to first enable it on your Android device. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. Check if your devices get notifications when the app is open or closed. Youll need to provide your sign-in username so that your admin can look you up in your organization. Phone number is also correct. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. On Android, Microsoft Authenticator is failing to register for push notifications. Maybe it was turning off wifi. Autofill is not currently available for work or school accounts. Jul 24 2020 For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Can you get notifications from other apps? It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Microsoft Authenticator will display a message if you need to do this. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Please remember to mark the replies as answers if they help. After that, starting Company Portal application again, Authenticator started to work as expected. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. 1. Personal use works every time. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). TapRemove accountto remove the account from the app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. What can I do? Thanks. We select and review products independently. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Based on my knowledge, if you want to older version APP, you could download apk file and install it. --If the reply is helpful, please Upvote and Accept as answer--. Shop your favorite products and well find the best deal with a single click. Next, youll need to install Microsoft Authenticator on your new phone. If you have an Android device, the ID.me Authenticator app is the best option. When the app is closed, I don't get notifications. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. To open the app, you must enter your username and password. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? 05:34 AM. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. To switch your personal account over to notifications, you'll have to re-register your device with the account. Contacts and phone. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. - last edited on The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. 01:53 AM Run at startup. Please help.Thank you. If you have already registered, you'll be prompted for two-factor verification. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. How do I set up my accounts in Authenticator again? Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. This setting can be turned on or off at any time. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Only someone with access to your phone should be able to get your verification code. If you know a SECURE download site with the old APK please tell me. The notification you get that verifies your identity is also displayed on any other running app. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Where do I change priority to higher so that I receive the notification. Accessibility Service. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) This behavior doesn't make sense to me. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. If your work or school uses Azure AD accounts, they are able to turn off this feature. Q: What if my employee or student has multiple work or school accounts? To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app?