StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Events Parking. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Surviving wasnt easy. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. My Secret to the Success of Amazon? How do I ask Stub Hub to list an event for which I have tickets? If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. WebStubHub uses 5 email formats: 1. first_initial [email protected] (88.9%). the exact pickup location and times. Personally, though, I found it disappointing. Find contact information here. StubHub will send you an email with instructions on how to claim your refund or credit. Musk Made a Mess at Twitter. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Pro tip: Each number appears to go to a different department. StubHub is an eBay company (EBAY). Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Buy Sukhinders Book! I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Joo Almeida D'Ea Head of Integration Office. In 2015, eBay enabled $82 billion of gross merchandise volume. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Singh Cassidy will be based in StubHubs San Francisco headquarters. hours. If you buy through links on our site, we may earn a commission. Eric Baker Founder. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support 3 if you sold tickets already and have an issue. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Founder oftheBoardlist, Former President ofStubHub at. StubHub is the largest ticket marketplace in the world and enables fans to Luckily, weve compiled (and tested!) We use cookies to make wikiHow great. How do I get my tickets back if they didn't sell? Lots of answers to questions are in our FAQ. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. To subscribe, click on the button below and copy the URL into an RSS reader. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. 1 if you bought tickets and you have a problem with them. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Founded in 2,000 and with presence in over 40 The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available StubHub gets a lot activity from users on Facebook than it does on Twitter. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. This article was co-authored by wikiHow staff writer. Field Operations and Last Minute Services. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Call 1-866-788-2482. In this regard I was right; but major unforeseen risks would also unfold on my journey. Read on to get the help you need to contact StubHub. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Open our virtual assistant, click on "Contact Picking up your tickets at one of our Last Minute Service Centres? 199 Fremont Street, Floor 4. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Jeff Zwelling TBD. Our RSS feed includes all eBay news articles published on this website. By signing up you are agreeing to receive emails according to our privacy policy. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. San Francisco, CA 94105 USA. I ordered tickets but can't view them online even with the access code. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Olivier Ropars Vice President & CMO. It was time for me to choose possibility once again. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. The Utah-based firm announced on LinkedIn it WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. To subscribe, click on the button below and copy the URL into an RSS reader. Somehow, Id have to navigate us through it. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Give us a call if you need help with something urgent. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Restrictions apply. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Check out, All tip submissions are carefully reviewed before being published. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? wikiHow is where trusted research and expert knowledge come together. Stubhub serves customers worldwide. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. For More information on partnership opportunities with StubHub, contact [email protected]. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Fax Number: 1 WebNYC Flagship Office - Stubhub. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. The implications for my own role at StubHub were uncertain. All Rights Reserved. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Published and reprinted by permission of Houghton Mifflin Harcourt. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. Every order is 100% guaranteed. The Company offers tickets for live sports, music, and theatre events. Thanks to all authors for creating a page that has been read 52,013 times. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Joel Santirso Senior Product Manager. WebHow To Contact StubHub Corporate Office Headquarters. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. In March, the entertainment industry crashed. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. I live in Singapore where the StubHub app is not avail. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. We would be the company acquired, not the ones doing the acquiring. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Check your order confirmation email for Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. form" and let us know how we can help you. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Personally, though, I found it disappointing. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Terms of the deal are not being disclosed. [email protected]. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. At StubHub, our mission is simple: help fans find fun. Enjoy! Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. To subscribe, click on the button below and copy the URL into an RSS reader. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Enjoying This Built In Excerpt? The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. It On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. His digital chapbook, The Internet, was also published in TL;DR Magazine. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. It's often the quickest way to sort something out. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. AtStubHub, our mission is simple: help fans find fun. WebStubhub, Inc. operates as an entertainment ticket agency. The corporate office phone number is 415-222-8400. They mention on their website that you should call their normal customer service number to ask about adding an event. 2 if you have questions about buying tickets. Join the list. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". The contact number is only for US and Canada. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Include your email address to get a message when this question is answered. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Alternatively, With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Choose Possibility: Take Risks and Thrive (Even When You Fail). NYC Flagship Office - Stubhub. Cons We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Enjoying This Built In Excerpt? HEADQUARTERS. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Come join us to plan your next live event experience! StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. How do I contact? StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. We'll do our best to get back to you in the next 24 If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Stubhub, Inc. operates as an entertainment ticket agency. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Contacting StubHub While StubHub does not offer live chat, they do have a phone Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Within nine months of my arrival at StubHub, thats exactly what happened. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. He was thrilled to be buying his old company back fourteen years after hed left it. We give them a time frame to offer StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Arnaud Collin Global Head of Marketing. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Its possible that someone with an identical problem has posted for help before. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. To provide a deeper support system beyond grants, we lend our If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. 4 if you have questions about listing tickets. Corporate Phone Number: 1-415-222-8400. Evaluating all of these factors, I agreed to join the company. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. All rights reserved. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Search through past posts using the search bar at the top of the forum page. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Stubhub serves customers worldwide. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). WebStubHub's Field Operations. Will His AI Plans Be Any Different? It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences..