Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I paid the additional cost in checkout for refundable tickets. Any vehicle You plan to use during the Booking. Immediate household persons living together at the same permanent address. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Ticketek Australia you're a pathetic poor excuse for a company. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Doors Open: 5:00pm Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. I've purchased a ticket and my event is tonight! Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Refunds & Exchanges Follow New articles New articles and comments. I got tickets to a concert from ticketek that got cancelled of covid. Its a disgrace. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. She made time to help & sort out the transfer of tickets to this area. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. If there is a financial failure of any Transport provider. Conditions that are unpredictable and the event is more than two months in the future. How totally useless. As it got closer to Christmas I started to worry, as they were to be presents. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. If you've forgotten your account details, never fear we also . You may also wish to resell your tickets if you cannot use them. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). is cancelled, postponed or cannot be fulfilled by the. The best person in the world. Automatic Refunds Attend participate in, take part in, use, or be present at. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Sell tickets directly from your Ticketek Account. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU failed the examination previously and had to re-sit. I got tickets to a concert from ticketek that got cancelled of covid. Sick relative? But the thing is, they didn't. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. What can I do if my tickets are lost, damaged or stolen? This meant that I had to sit & concert was standing room only. i spent 2 hours online and still didn't manage to secure tickets. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Forcing people to own smart phones is not giving people choice and freedom. I will never purchase anything with you again. Are Refundable tickets offered on Gift Voucher sales? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Lost a baby recently? Any translation of this document from English is for assistance and information only. :(, tails, they sent an email saying they has processed the refund. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I have now been trying for a refund for 6 months. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. The phone message also contradicts itself. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. They haven't responded to my emails! Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. What will a Marketplace ticket look like? We/Us/Our We are the Booking agent with whom You made the Booking. Cannot add tickets to wallet. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Pleased to meet you, won't you guess my name? I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. You can do anything you want if you're the only game in town. There is no phone number, only an email which does not get answered. An incident number or report from the Police or relevant traffic authority. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Emergency Services Police, Fire and Rescue Service or other Emergency Services. We/Us/Our We are the Booking agent with whom You made the Booking. Here are 8 tips for writing great reviews. What is the Ticketek Marketplace Terms and Conditions for? Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. This is not an insurance policy. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Zero stars, uselessly run, waste of a time company. Voluntary relocation or where you are changing employer for a new role. Ticketek routinely mismanages ticket processing which should be simple. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Why should I buy from Ticketek Marketplace? Many of us haven't booked on line since COVID started, The site is worse than I remember. Website doesn't work. etc.WHERE IS THE ACCOUNTABILITY? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Suncorp Stadium Released a technology that is fully flawed just like the rest of the governing bodies around the world. Share. Make a report to ACCC. A doctor cannot be You or a member of Your family. Sell tickets directly from your Ticketek Account. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. means an unforeseen circumstance completely outside. I will NEVER buy tickets from this company again! I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Don't EVER buy for a friend, NIGHTMARE. A police report confirming details of the theft. A copy of the travel warning from the Government Agency. Press J to jump to the feed. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Ticketek takes the issue of scalping seriously. I have contacted your Customer Service team but have not received a response. Fire A report from the fire service and/or police. For many, international travel is back on the cards. If could give a minus 10 score I would. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Just fake a doctors note, cant imagine they review them too carefully. Press question mark to learn the rest of the keyboard shortcuts. How insensitive is that. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Sell tickets directly from your Ticketek Account. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. NEVER NEVER again. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. If there is a financial failure of any Transport provider. 2023 ProductReview.com.au Pty. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Adverse weather with no Government Agency warnings not to travel. Where You are the business owner or registered Director, or a member of Your family is. (This can normally be obtained from the transport companys website). Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I find the app difficult to navigate. IMPORTANT Any translation of this document from English is for assistance and information only. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. They need a better system and more staff it seems. Voluntary relocation or where you are changing employer for a new role. An incident number or report from the Police or relevant traffic authority. Any reason for refund must not be foreseeable at the time. Where You have not been physically examined by aDoctor prior to the date of the Booking. Basically, because they're the only game in town, and they can do whatever they fucking like. Confirmation that the document cannot be replaced in time for the Booking. Why even have the option of refundable tickets for an extra charge if I cant refund them? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Safe, Fast and Verified Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Their customer service to follow up and right the problems is poor. Please also read the General Conditions of Refund. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. means the unforeseen change of the date of an examination that. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Like. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Ltd. All Rights Reserved. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . They gave me specific number to call to move tickets. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Clunky unhelpful booking site for Mary Poppins Melbourne. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Once got a response to an email because I didnt purchase the ticket wont gi. Further details in the disclaimer. To read more about Covid-19 please visit our dedicated page here. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I received an error message after purchasing tickets. Fuck that, what a joke of an optional extra. is cancelled or postponed by the provider. Any temporary relocation for work must be for a period of at least 3 months. Ticketek wastes YOUR TIME like it doesn't matter. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Cool, just upload a goddamn police report. A copy of a notice from the examination body, school, college, or university confirming the change of date. How did this happen? to then often have to go to their desk at the venue to follow up the issues. Attendance at business meetings and business travel. I would and do prefer not to use their services. Then I looked on Trustpilot at their reviews and really started to worry! A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Please also read the General Conditions of Refund. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Anyone can write a Trustpilot review. Any vehicleYouplan to use during theBooking. What should I do? ?DO NOT BUY TICKETS FROM TICKETEK! It's the result of a monopoly. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. (Receipt required for Doctors note refund up to 50 or equivalent). Safe, Fast and Verified The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Why is the price displayed on my ticket different to what I paid? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Are Refundable tickets available through Ticketek Marketplace? Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. are the business owner or registered Director, or a member of. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Please also read the General Conditions of Refund. Maisie Peters: 7:00 7:45pm Might be worth looking into? On-top of that you cant call anyone to purchase ticketsTerrible. The following words or phrases have the meaning shown below wherever they appear in bold in this document. IfYoudid not make reasonable alternative arrangements to Attend theBooking. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! means cancellation or significant delay of flight(s) which. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. They stole my money too. There is no phone number, only an email which does not get answered. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Attendance at business meetings and business travel. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. What happens to my money when I buy a ticket? the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. I tried calling, emailing before the show, had I had a response we would have made the show. You may also wish to resell your tickets if you cannot use them. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law.